Muhammad Ibrahim Khan Ghouri

SUSE Linux Configuration perspective SAP HANA Packages
• SAP user management
• SAP Roles and Authorizations
• SAP Transport Management Systems
• Client administration
• SAP Jobs Management
• FIORI Application and O-Data services activation and configuration
• SAP router Installation and configuration.
• SAP DR Management (data replication and synchronization) (Management and monitoring)
• SAP Backup Management & Monitoring through HANASTUDIO
• Installation of Add-ons and Patches.
• License installation.
• SAP Notes
• Reporting to top-level management about Service status (Daily, weekly, monthly reports)

Ensure User access & authorization related tickets are managed properly and on time closure.
• Manage Databases (IBM DB2 & SAP S/4HANA) & monitor file sets, performance optimization and logs management.
• Conduct Transport process in SAP Systems, transfer changes required in system to Quality and Production Instance.
• Support & Executes updates and upgrades in SAP Landscape (SPAM, Kernel, other patches)
• Maintain SAP backups and ensure backup run on schedule and maintain retention.
• Coordinate with auditors for conducting audit activities and provide supporting documents.
• Support System, Network and DR Team while perform disaster recovery drill.
• Maintain confidentiality and integrity of data stored on company compute systems through effective access control.
• Installing, configuring and administering different Servers & workstations (windows Server 2003 / 2008, 2012 WSUS)
• Provide support for local and remote users nationwide on all live systems as per agreed KPI and SLA
• Deployment and disposal of hardware and ensure to follow asset inventory movement processes.
• Installation, Configuration, support and maintenance of operating systems LUW
• To coordinate with different vendors for corrective/preventive maintenance of IS equipment.
• Secure all the systems from internal and external attacks by monitoring user activities and report all breaches/abuse.
• Support to others in all initiatives taken by the IS department for improvement.

Engineer on IOP Pay roll
• Receive and record technical and/or applicationsupport calls from end users.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to
second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownershipof user’s issue & service ensuring that they receiveresolutionwithin a reasonabletimeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Provide enhancement request feedbacktoI Tregarding tec hno l og y envir on m ent and customer needs
through the defined processes
• Resolved customer issues on daily basis and close tickets on HP Service Desk and forward tickets to relevant departments.
• Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Excel, Access, Internet Explorer, Windows
XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Ability to work independently and in a team environment

ProjectsRenewonDemand-Windows8deployment(July2014-)
Works with Pfizer Regional RoD Project Managers to develop project scope of work documents and project plans that include
an analysis of benefit, cost, work schedule and any related risks. Assigns, schedules, trains, reviews, and monitors project work
to ensure that progress is within expected guidelines and is completed on time and within budget. Mentors and provides expertise
to other project team members. Administers changes to ensure alignment of scope, schedule, resources, and quality a n d
customer expectations is maintained . Works w ithappropriate customers t oidentifytherolesof project
team members, project reporting s tructuresand frequency of interaction and any training requirements that may be
needed for team members. Identifies, tracks, monit ors a n d communicates project-related i ssues, sc op e ch a n ges, v a r
ianc es and contingencies that may arise during the implementation of IT projects.
Maintains effective communication and working relationships with customers and project team members. Ensures that the
technical approach to be used on a given project is soundly considered, and manages the system development process. Attend
project team meetings

● Involve in support of system administrator in deployment of domain and workgroup policy.
● Configuration/management/monitoring all the networking equipment (Routers, Switches, DSL Modems)
● Install Security Updates, Service Packs and any other OS hotfixes
● Providing high availability of team members.
● Providing fully support in server support task.
● Remote PC Desktop Solutions
● Windows Deployment, Desktop Support
● Troubleshooting/Problem Solving