Sales Manager - Head of training
The Elite Cars LLC
مجموع سنوات الخبرة :10 years, 8 أشهر
-Managing and leading customer service and sales teams across four showrooms with operational and other supporting departments.
-Devising sales strategies, targets, commission structures and internal business development based on market research.
-Presenting face to face, group and virtual training sessions and coordination on learning and development programs, content, execution and KPI performance adherence.
-Financial management, budget and costings, stock control
-Mentoring, onboarding and training, coaching to maintain high levels of customer service, interaction and long-term relationships leading to retention
-Financial/legal tasks
-Marketing solutions via social media and export channels into Europe including overseeing all processes for export and international trade portals
-Training and developing Product Specialists on effective lead capture and marketing new innovations
- Corporate and Fleet Sales across the UK and Europe
- Presenting and promoting alternative energy solutions to companies across the UK.
-Organizing and overseeing Sales and Demo Events for West Midlands Region, lead Generation Campaigns and Product Awareness
- Conducting weekly reviews, sales strategies in line with KPI compliance and on boarding new staff
-Understanding all JLR automobiles and having a profound technical knowledge of all products
- Developing relations and maintaining rapport, networking and developing ongoing long-term relations and consulting on investment opportunities
-Closing sales and supporting in operational tasks
-Planning, selecting and purchasing key units and merchandise to be sold in our retail stores
-Liaising with existing suppliers and negotiating contracts -Monitor market changes, competitor prices and products. -Analyzing past sales patterns to anticipate trends in consumer market pattern.
-Preparing call centre representatives to respond to questions, complaints and troubleshoot problems with services and products
-Adhering to KPIs and policies making sure that compliance and service standards are maintained.
-Identifying operational shortfalls and assisting to improve wherever possible
-Providing learning and coaching opportunities and taking corrective action.
A levels achieved on 5 Subjects, Maths, English, Science, Biology, Geography