Manager Operations
TEDS Nx Gen IT Solutions
Total des années d'expérience :21 years, 6 Mois
Manage Network Operation Centre
• Performing IT technical service delivery role including support of desktops, servers and networks.
• Implementing IT solutions both hardware and software to users in the program.
• Performing problem isolation and resolution for user IT issues.
• Implementing and supporting Windows XP and Windows 7 desktop environment, Windows 2003 servers, Video Teleconferencing, LAN-WAN infrastructure, IP telephony and Blackberry technologies.
• Identifying and isolating technical issues and initiate action as appropriate. Consult with business partners to resolve complex international IT problems and issues.
• Representing organization in technical forums and projects.
• Analyzing installation and problem management performance data to increase quality and reduce variation and rework.
• Documenting and deploying technical processes and procedures.
• Collaborating with service providers, technical teams & peer organizations to satisfy IT requirements.
Management of WAN Link.
Management & monitoring of Inter Office Connectivity.
Management of network servers (DC, Proxy, File & Print Server, DNS, Email) in 3 Different Cities in Saudi Arabia.
Management & deployment of IP Video Monitoring equipment.
Management & deployment of IP-PBX to connect In-City/Inter-City Connectivity.
Database Administration.
Managing company website.
Management & Administration of Wired & Wireless LAN.
Project Management, Installation and administration.
Installed whole ISP infrastructure.
Installing, Configuring & troubleshooting DSLAM's.
Implementing/Configuring bandwidth profiles for home/corporate clients.
Installing, Configurating, Maintaining & troubleshooting WEB, MX, DNS, Proxy, PPPoE Servers Windows/Linux Environment.
Installing, Configuring, Monitoring and Troubleshooting Radio Links, Wireless Clients and various Wi-Fi Hot Spots.
Launched Wireless Broadband Service (PTP, PTMP).
Management of WAN Link.
Management & monitoring of Inter Office Connectivity.
Management of network servers (DC, Proxy, File & Print Server, DNS, Email)
Management & Administration of Wired & Wireless LAN.
Installing & troubleshooting Domain Clients.
System/Network logging report to Director.