Muhammad Junaid Sadiq

Lead end-to-end IT infrastructure, operations, and service delivery across KSA & Bahrain, managing large-scale, multi-site environments
supporting kitchens, warehouses, and corporate offices. Own technology strategy, operational performance, governance, and resource
planning, ensuring scalable, secure, and high-availability IT environments aligned with business expansion, operational continuity, and
long-term business objectives.

Key Achievements
• Defined and executed IT strategy aligned with business expansion across KSA & Bahrain, enabling scalable infrastructure,
operational readiness, and service continuity across multi-site environments
• Led digital transformation initiatives across KSA & Bahrain, modernizing cloud platforms, endpoint management, and
business systems to improve scalability, compliance, automation, and operational efficiency.
• Delivered 8 major IT initiatives including 18 site launches, ensuring full infrastructure readiness, seamless connectivity,
and zero-disruption go-lives
• Reduced IT operational costs by 15-20% through vendor optimization, automation, infrastructure consolidation, effective
license management, and disciplined cost control
• Led IT operations across 80+ locations supporting 2, 500+ users, maintaining 98% uptime across business-critical systems
in high-demand environments
• Achieved and sustained 95%+ SLA compliance by implementing and optimizing ITIL-based service management processes
across distributed operations

Additional Responsibilities
• Own and manage end-to-end IT infrastructure, operations, and service delivery lifecycle across distributed multi-site
environments in KSA & Bahrain
• Define and execute IT strategy aligned with business growth, expansion plans, and operational priorities, ensuring
technology enables scalable and resilient operations
• Lead cross-functional IT teams and develop regional capability through mentoring, performance management,
operational guidance, and continuous development of IT staff
• Manage resource planning, workload allocation, and infrastructure readiness to support business growth, site launches,
and changing operational priorities
• Oversee enterprise infrastructure including cloud platforms (Azure, AWS), networks, systems, and end-user
environments, ensuring performance, availability, scalability, and service integrity
• Lead IT operations and service management functions, including incident, problem, and change management, ensuring
service stability, operational efficiency, and controlled execution
• Drive service performance through SLA/KPI monitoring, reporting dashboards, and operational reviews, enabling
continuous improvement, accountability, and informed decision-making
• Lead cross-functional IT initiatives and transformation programs, ensuring delivery aligned with business objectives,
timelines, budget expectations, and operational requirements
• Oversee infrastructure and service readiness for new site deployments, ensuring seamless rollout, integration,
operational handover, and business continuity
• Standardize infrastructure architecture, IT processes, and service delivery models, ensuring consistency, scalability,
operational efficiency, and quality across all locations
• Manage capacity planning and infrastructure scalability, supporting business growth and peak operational demand
through forward-looking planning
• Govern vendor performance across infrastructure services, managed services, and support contracts, ensuring SLA
compliance, service quality, commercial value, and cost optimization
• Drive automation across infrastructure provisioning and IT operations, improving efficiency, reducing manual effort, and
accelerating deployment cycles
• Enhance end-user experience across kitchens, warehouses, and corporate teams by improving service responsiveness,
support quality, and system performance
• Present IT performance, operational insights, budget considerations, and risk assessments to leadership, enabling data
driven decision-making and strategic alignment
• Identify and mitigate operational, infrastructure, and cybersecurity risks, ensuring resilience, continuity, and secure
operations across distributed environments
• Enforce IT governance, cybersecurity frameworks, compliance standards, and service quality controls, ensuring audit
readiness and adherence to organizational and regulatory requirements

As an IT Specialist at the Saudi Binladen Group RPD, I designed and maintained IT infrastructure, ensuring seamless operations and system security. I managed key projects, coordinated with vendors, and handled budgeting while supporting critical systems and training end-users to optimize technology usage across the organization.

Job Description
• Managed and maintained servers, systems, and hardware including XenApp Citrix, VMware ESXi, Exchange Server, TMG Forefront, ASA Firewall, and Hyper-V, ensuring secure and glitch-free operations.
• Configured switches, routers, wireless access points, and rectified network issues to support seamless business operations.
• Designed and implemented SharePoint 2013 Farm infrastructure, integrating it with various systems and tools.
• Conducted system audits, identifying and troubleshooting hardware and network issues to ensure continuous operations.
• Developed and executed IT strategies, aligning short- and long-term department plans with overall business objectives.
• Coordinated with suppliers and contractors, developing SLAs and managing procurement for hardware and software.
• Prepared and managed annual IT department budgets, ensuring cost-efective and optimized resource utilization.
• Ensured data security, network access controls, and backup system integrity for business continuity.
• Managed and developed end-user training programs to enhance technological proficiency and promote eficient technology usage.
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• Formulated and designed IT infrastructure systems and applications to support business objectives and improve
operational performance
• Developed and implemented IT strategies, including short-term and long-term departmental plans aligned with business
needs
• Led and supported large projects, ensuring project timelines, schedules, and performance targets were achieved
• Managed data center infrastructure and administered enterprise systems including Windows Server, Active Directory,
GPOs, DNS, and DHCP
• Managed and maintained servers, systems, and hardware including XenApp Citrix, VMware, Exchange Server, TMG
Forefront, ASA Firewall, and Hyper-V, ensuring secure and stable operations
• Configured switches, routers, and wireless access points, and resolved network issues to support seamless business
operations
• Designed and implemented SharePoint 2013 Farm infrastructure, integrating it with business systems and tools
• Conducted system audits and troubleshooting across hardware and network environments to maintain continuous
operations
• Coordinated with suppliers and contractors, negotiated SLAs, and managed procurement for hardware and software
• Prepared and managed annual IT department budgets, ensuring cost-effective and optimized resource utilization
• Ensured data security, network access controls, backup integrity, and system resilience to support business continuity
• Developed and delivered end-user training programs to improve technology adoption and operational effectiveness

At 01 Concepts Private Limited, I worked as an IT Support Engineer, providing technical support, managing network infrastructure, and ensuring system optimization. I implemented security protocols, conducted preventive maintenance, and resolved IT issues to minimize downtime. My role focused on enhancing IT performance and supporting business needs.

Job Description
• Played a pivotal role in migrating business clients to an ERP platform, aligning systems with organizational needs.
• Assessed business requirements and designed tailored infrastructure solutions, optimizing performance.
• Led the installation and configuration of Server 2012 Domain Controllers, customized to meet client specifications.
• Managed hardware installations, including CISCO routers, switches, and wireless controllers, improving network eficiency.
• Provided expert-level system administration, troubleshooting, and user support for complex IT environments.
• Conducted proactive system checks and preventive maintenance to ensure peak performance and minimize downtime.
• Implemented robust security protocols, reducing vulnerabilities and safeguarding against potential threats.
• Monitored system performance metrics, implementing remedial measures to resolve issues promptly.
• Oversaw organization-wide information systems, maintaining IT inventory and ensuring operational continuity.

• Played a pivotal role in migrating business clients to an ERP platform, aligning systems with organizational requirements
• Assessed business requirements and recommended tailored infrastructure solutions to optimize performance
• Led installation and configuration of domain controllers and server environments based on client needs
• Managed hardware installations including Cisco routers, switches, and wireless controllers, improving network efficiency
• Provided system administration, troubleshooting, and end-user support for computer systems and networks
• Conducted proactive system checks and preventive maintenance to ensure peak performance and minimize downtime
• Implemented security protocols to reduce vulnerabilities and protect client environments
• Monitored system performance and implemented corrective actions to maintain service quality
• Oversaw organizational information systems and maintained inventory of IT equipment and accessories