Customer Services Center Manager
WARID TELECOM PVT LTD
Total years of experience :21 years, 4 Months
• Responsible for the team of 4 people to achieve organizational goal
• Dealing corporate Clients and giving them priorities services,
• Responsible to provide the best customer services in town.
• Responsible to handle all admin related issues within the premises locally and with Head office.
• To provide feedback to Regional Manager CS on important issues/problems cited by the customer to ensure customer retention and give them the Solution on time with the help of backend support.
• To take ownership and ensure resolution of customer complaints.
• To train/literate the team members via Daily Refreshers.
• Ensure effective attire/center ambiance/scheduled adherence & punctuality as per the organizational Requirements.
• Co-ordinate all departments, admin/IT for effective resolution of issues pertaining to Business Center.
• My Major responsibility to handle team 8 members and work together to achieve Sales in defined area.
• To check/ensure the availability of all marketing material and stock at retailers in town.
• Daily team meeting.
• Sales targets achievement motivation plan given to Franchise regarding retailers and Sales Officers.
• To find a potential customers in town other than the regular customers.
• Introduce products to Doctors within the area.
• I was responsible to meet monthly, quarterly and yearly targets within the assigned area.
• To maintain good relations with Doctors and Chemists, this helps me to boost the sale.
3.5