Customer Care TL
Cupola Teleservices
Total years of experience :7 years, 3 Months
1: Customer Care TL Cupola Teleservices
10/03/2010 - 01/12/2011
Worked for coupola teleservices (Which is outbound & inbound call center) as a team leader.
Responsibilities:
➢ Making all types of outbound calls.
➢ Receiving all types' inbound calls.
➢ Existing customer inquires & complains.
➢ Cards, blocking & replacement.
➢ Handling all kind of complains related to accounts & credit cards.
➢ Perspective customers call including campaign calls.
➢ Explaining Western Union facilities & products taking into consideration average talk time.
➢ Cover any inquiry about any released camping in the media.
➢ Cross sale new products for existing customer.
2: Customer Care Senior Agent & TL Emirates & National Bank of Dubai
02/01/2008 - 03/03/2010
Worked for EmiratesNBD bank in a call center as a senior agent & team leader.
Attending all types of calls & handling team members.
Responsibilities:
➢ Making all types of outbound calls.
➢ Receiving all types' inbound calls.
➢ Existing customer inquires & complains.
➢ Credit & Debit Cards, blocking & replacement.
➢ Handling all kind of complains related to accounts & credit cards.
➢ Perspective customers call including campaign calls.
➢ Explaining bank facilities & products taking into consideration average talk time.
➢ Cover any inquiry about any released camping in the media.
➢ Cross sale new products for existing customer.
Achievement:
Joined this company as call center agent & have been achieving targets
Consistently.
3: Transmition ARY Digital Station
22/10/2007 - 22/12/2007
Worked in ARY Digital Station couple of months in transmition.
4: Sales Executive & Customer Care CelluCom
08/05/2007 - 21/10/2007
Worked in cellucom at Deira City Center as a promoter.
Summary of Responsibilities:
➢ Handling various operational aspects of sales department as enquire
Processing, confirming orders, invoicing sales order, order placement, order receipts, maintaining & updating records, order verification & input into system, order follow-up etc.
➢ Providing information to the customers concerning pricing, & other requests.
➢ Making monthly reports on markets situation of the products.
➢ Follow up sales by direct visits to clients in there office as well as by means of phone calls, email & fax.
5: Sales Executive G4 Computers
03/02/2007 - 07/05/2007
Worked in an IT company which provides all of computers networking services & PABX system.
Achievement:
Joined this company as sales executive & have been achieving billing targets
consistently. I have acquired and developed new business opportunities and established solid relations existing suppliers team.
Summary of Responsibilities:
➢ Handling various operational aspects of sales department as enquire
Processing, confirming orders, invoicing sales order, order placement, order receipts, maintaining & updating records, order verification & input into system, order follow-up etc.
➢ Providing information to the customers concerning pricing, & other requests.
➢ Making monthly reports on markets situation of the products.
➢ Follow up sales by direct visits to clients in there office as well as by means of phone calls, email & fax.
6: Sales Executive Laser & Oxford Computers & Mobiles
Aug 2004 - Dec 2006
Worked for mobiles & computers Accessories Company which had technical sales as well.
Summary of Responsibilities:
➢ Responsible for achieving monthly sales target (consistently achieved)
➢ Handling all consumers enquires on mobiles & other IT products.
➢ Providing feedback to senior management on stocks & order placing.
➢ Handling all price lists, quotation, deliveries, installations & other miscellaneous duties for sales closing.
➢ Handling customer complaints & after sales services.
Reason for leaving:
The limited scope of work within such post forces me to seek a new business challenge where I can utilize my experience to insure the success of my future position. Delaying
& detection from the salary without any reason.
➢ Hardware technician certificate from (Rolla Institute)
➢ Diploma in computer science pre degree. ➢ Pre degree (12th) Ajman Indian school. ➢ S.S.C. ➢ MS office certificate from (Rolla Institute)