IT Technical Support
sharaf Digital LLC.
Total des années d'expérience :19 years, 5 Mois
• Established high quality, prompt, results-driven, and proficient customer service and assist to inspire confidence in a technical suggestion and managements.
• Assembled systems and software product documentation, reporting to users of preparation opportunities in business learning center.
• Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation.
• Stick to departmental processes to buy, build up, and fit new and used hardware systems, retaining corporate norms for the system compatibility.
• Other duties as needed, Repair all kinds of desktop Computers and Laptops.
• Troubleshooting of Mail Servers, Create new Mail Address (accounts).
• Installed and Configured desktop PC's, determined hardware/software problems, troubleshoot connectivity problems, and make sure user fulfillment. Experienced with the remote access software.
• Offered phone-based technical care for clients, available on-site if required.
• Helped in network infrastructure development & implementation. Done assembling and soldering of CPU, circuit boards, cooling systems & power supply.
• PW recovery and maintenance. Enhanced stability and operation of systems and networks by advancing Win 98 to Win XP Professional; collected all client data on accessible PCs, produced new computers, transferring offered applications, and modifying configuration settings.
• Responsible for documentation of overseas shipments for both AIR / SEA - EXPORT/IMPORT
• To collect, verify and follow up with all constituents (purchase, sales,
customers, ocean shippers and freight forwarders) to assure the correct
and timely completion of all export and import documentation.
• Co-Ordination with clearing & forwarding agent for receipt and transportation
of inputs to the factory.
• Followed up the matters to ensuring customs & clearance.
• Ensured the delivery of the product on schedule.
• Troubleshooting of mail servers 2003