Assistant Food And Beverage Manager
ROYALTON HOTEL
Total des années d'expérience :3 years, 10 Mois
• Oversight delivery of consistent quality customer experiences in all food and beverage outlets in the hotel including banqueting / function business.
• Controlled costs and stock by waste management to ensure hotel profit
• Ensured and maintained the high standards of healthy environment by successful implementation of hygiene, and health and safety rules.
• Developed promotional plans for business to improve staff skills and guest satisfaction
• Successfully managed work flow, delivery, inventory, and waste during my shift.
• Expertly managed 15 team members for the shift to provide 1 minute customers service according to KFC standards.
• Ensured food handling procedures were followed, when cooking food, stocking, storing and wrapping, labelling, dating, rotating, and checking temperature of products.
• Up-sold promotional menu items to increase sales up to 07% which resulted in bonus for a quarter and best employee of the year in 2014
• Followed and implemented health and safety rules to provide risk free healthy environment
• Demonstrated high rated hospitality and customer service skills resulting in an increase of hotel intake by 30% in one year
• Facilitated the administration in upgrading process of hospitality services and contributed massively in raising the rating of the guest house
• Greeted guests, noted down, communicated special requirements, and handled their complaints