IT Manager
Murabaa Investment Group
Total years of experience :10 years, 8 Months
With significant broad management, managed system administrators and IT technician’s IT
tasks:
• Configuring & controlling Grand stream VoIP systems in head office and
branches, and VPN with branches
• configuring & Controlling Microsoft Azure Active Directory permission, policies
over cloud to clients & office 365
• configuring & controlling Fortinet Firewalls
• Outsourced projects included Talley ERP and HR system.
• Provide front line support to global client base, project support, production
assistance and client onboarding.
• Identified, analyzed, and resolved hardware, software or application issues to
ensure uninterrupted operations.
• Researched, analyzed market data changes and recommended specific solutions
to resolve client needs and issues.
• Ensured timely client deliverables by creating and maintaining client project
schedules including in-depth resource allocation plans.
• Project managed client verification processes, ensuring all clients met pro versus
non-pro qualifications.
• Industry trade show support, including set-up, technical support, and
information delivery.
• Resolved issues impacting financial applications for vendors, sales teams, and
account managers.
• Project management involving client compliance for exchanges.
IT management and operations (involved liaising with operators):
• activated customer circuit over Fixed Line Systems (Lucent, Siemens Net
Manager and Huawei Soft switches)
Maintained:
• Huawei, Lucent and Nokia Siemens switches.
• In Vision service U2000 & NMS
• VDSL service over MSAN & DSLAM
• VDSL VLAN (HIS, VoIP & IPTV) Via U2000 & NMS
• VoIP via Soft switch
• HIS (High Speed Internet Service) via Soft switch
• Installed, managed and repaired ADSL & ISDN and Optical Switching and
Networking
• Managed project reporting associated documentation
FSC