IT Project Manager (Infrastructure Support and IS Security)
Solution Founder Technology Company
مجموع سنوات الخبرة :16 years, 3 أشهر
Reporting to the CEO and responsible for broad range of IT Infrastructure. I'm responsible for leading the IT Infrastructure team and ensuring that the service levels for the team are met in an efficient and effective manner.
Responsible for the development and maintenance of policies & procedures covering the IT Infrastructure team. Work with key stakeholders to develop, implement and maintain the overall systems architecture.
Manage the IT Infrastructure services in providing effective, efficient and secure services, which ensures the continuous operation of the IT Infrastructure, security, operating systems and databases. This involves the deployment of field staff and contractor resources and equipment to investigate and rectify faults and incidents in accordance with service level agreements and corporate guidelines.
Involved in all aspects of delivery within a vendor environment and possesses multiple and broad-based skills inclusive of Resource Management, Client Management, Support Management, Product Management, Consulting, Product and Technical Pre-sales, Project Management and Technical Delivery among others.
Reporting to the COO and responsible for broad range of IT Infrastructure. I'm responsible for leading the IT
Infrastructure team and ensuring that the service levels for the team are met in an efficient and effective
manner. Also, responsible for the development and maintenance of policies & procedures covering the IT
Infrastructure team. Work with key stakeholders to develop, implement and maintain the overall systems
architecture at GFC KSA. Manage the IT Infrastructure services in providing effective, efficient and secure
services, which ensures the continuous operation of the GFC IT Infrastructure, security, operating systems and
databases. This involves the deployment of field staff and contractor resources and equipment to investigate
and rectify faults and incidents in accordance with service level agreements and corporate guidelines.
Leading the GFC IT Infrastructure team, consisting of 2 engineers in the following areas:
Unix Administration (Linux flavors); Network Administration (LAN, WAN, Internet, Remote Access & VoIP);Windows Server, Exchange, VMware, Citrix XenServer/XenApp/XenDesktop Environment;End User Computing & Desktop support (Windows 7/8);Production Support & IT Operations.
Maintain IT Infrastructure service levels for corporate IT.
Lead the IT Infrastructure team providing leadership and strategic direction to ensure the availability and
reliability of key systems and services to the business.
Lead the implementation of the infrastructure strategy and set direction for continuous improvement.
Accountable for managing the Network, Server, Desktop requirements and involved in the transformation
of the infrastructure and services available to end users.
Diagnose and resolve infrastructure problems and set architecture within Infrastructure portfolio.
Lead effort in providing capacity planning, contingency planning (BCP/DR), IT project management, change
management, configuration management and other ITIL related disciplines.
Directly involved in monitoring & operational readiness of Council’s IT Disaster Recovery Plan.
Lead the implementation of the infrastructure strategy mapping back to business requirements.
Responsible for allocation of work with advice, coaching and training to enhance the expertise of individuals
and the team where I'm required to set work objectives and manage performance of the team. Set direction
for continuous improvement in order to better align infrastructure.
Manage IT vendors/contractors, IT contracts and outsourcing management.
Manage operational and capital Infrastructure budgets with COO.
Full budget responsibility for Infrastructure budget, including forecasting and budget planning.
Provides Level 3 technical support
Responsible for a Server Farm in Data Center
Application Virtualization using Ctrix Presentation Server /Xen APP
Managing Antivirus protection utilizing Kaspersky Administration Kit
Support remote location/Desktop
Established Internet connectivity for end user through squid
Installing, Configuring and Troubleshooting Microsoft Windows 2003/2008
Active Directory, DNS, DHCP