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Muhammad Tahir Riaz, Client Support Specialist

Muhammad Tahir Riaz

Client Support Specialist·Oklahoma State University - IT Helpdesk

United States

Bachelor's degree, Mechanical and Aerospace Engineering

Work experience

Total years of experience: 3 years, 6 months

Client Support Specialist

October 2007 - March 2011

Oklahoma State University - IT Helpdesk

United States

October 2007 - March 2011

Provided technical support for clients from diverse non-technology background by tracking and resolving technical issues.

Aimed to enhance productivity in the IT division by streamlining communication and providing a structure for a previously informal process.

Worked with Information Security department in resolving issues related to access control lists, password controls and performing periodic data validation checks on student information system.

Company industry:
IT Services
Job role:
Support Services

Education

Oklahoma State University

May 2011

May 2011

Bachelor's degree, Mechanical and Aerospace Engineering

United States

GPA (point): 3.24 out of 4

GPA (point): 3.24 out of 4

I was in the Deans Honor Roll for my Fall-2007 Semester. I graduated with a 3.24 GPA out of 4.0. I worked for the University, in the IT Department as a part time job.

Skills

Security
Expert
Security
Expert
Aerospace
Expert
Aerospace
Expert
MathCAD
Expert
MathCAD
Expert
HVAC
Expert
HVAC
Expert
Data Validation
Expert
Data Validation
Expert
Pro Engineer
Expert
Pro Engineer
Expert
MS office suite
Expert
MS office suite
Expert
Adobe Suite
Expert
Adobe Suite
Expert
HVAC-Calc
Intermediate
HVAC-Calc
Intermediate
Mat Lab
Expert
Mat Lab
Expert
MathCad
Expert
MathCad
Expert
EES
Intermediate
EES
Intermediate
AutoCAD
Expert
AutoCAD
Expert
Security
Expert
Security
Expert
Aerospace
Expert
Aerospace
Expert
MathCAD
Expert
MathCAD
Expert
HVAC
Expert
HVAC
Expert
Data Validation
Expert
Data Validation
Expert

Languages

English
Expert
Urdu
Expert
Hindi
Expert
Arabic
Beginner

Memberships

American Society of Mechanical Engineers

General membership

November 2010