Client Support Specialist
Oklahoma State University - IT Helpdesk
Total des années d'expérience :3 years, 6 Mois
Provided technical support for clients from diverse non-technology background by tracking and resolving technical issues.
Aimed to enhance productivity in the IT division by streamlining communication and providing a structure for a previously informal process.
Worked with Information Security department in resolving issues related to access control lists, password controls and performing periodic data validation checks on student information system.
I was in the Deans Honor Roll for my Fall-2007 Semester. I graduated with a 3.24 GPA out of 4.0. I worked for the University, in the IT Department as a part time job.