IT Administrator
Grand Midwest Group of Hotels
Total years of experience :11 years, 3 Months
•Providing 24/7 application support to 4 different properties for VICAS 8.2, IDS Next6i, Cubix Time Trax, Onity HT28.
•Responsible for installation, maintenance and user training for the above applications.
•Managing SQL server database for VICAS, IDS Next6i, and Cubix Time Trax.
•Monitoring and Maintenance of IDS Fortune Next6i property management system.
•Providing user access to staff for the different modules of Fortune Next6i.
•Managing Fingerprint attendance management system 2008.
•Managing and Administrating SQL Server database (2008, 2012)
•Taking backups of different database applications(IDS, VICAS, Mycom POS, Onity, Cubix Time Trax)
•Provide day-to-day technical support and administration of the technology infrastructure.
•Responsible and supervise the overall IT infrastructure
•Install, configure, and troubleshoot Server systems, problem management and issue resolution for server issues.
•Managing Active Directory and User Accounts
•Exchange Server Management and Administration (Exchange Server 2010).
•Exchange server user and mailbox configuration.
•Hands on experience of Dell SonicWALL (VPN, Network configuration, Content filtering)
•TCP/IP Configuration, router configuration (Cisco, D-link, Linksys etc.)
•Worked on network switches (D-link, HP, Cisco)
•Experience of NEC PaBx.
•Fax Server configuration
•Vast experience of organizing business and technical trainings and fulfilling their technical requirements (e.g. Huawei Middle East Conference, Subway Annual Training Program, Q Innovation Conferences, Du Telecom training programs)
•Troubleshoot, repair, maintain and installation various computer equipment, peripheral, data communication and computer network system
•Maintain software and hardware inventory and tracking systems; monitor inventory, order, stock and store electronic components
•Provide assistance in fixing hardware and software problems by visiting the user in person or on telephone for remote location.
•Application clients and security/Antivirus client setup, and provide access to shared printers, scanner, and shared folders.
•Update/Upgrade Personal Computers & Desktop Applications.
•Track stock and distribution of IT stationeries and supplies.
•Maintenance and troubleshooting of networks (wired and wireless)
•Software and hardware maintenance and repair
•Maintenance of all the Printers and Fax Machines.
•Responsible for the smooth operations and availability of the systems
•Installation of new workstations and software as well
•Responsible for user’s training and support
Maintenance and troubleshooting of networks (wired and wireless)
Monitoring and maintenance of different database softwares
Configuration and testing of any new hardware and software
Travelling to client sites to help with installs, deployment, and troubleshooting Management of the daily data backup and retrieval scheme
Installing and operating Windows desktop and server operating systems
Software and hardware maintenance and repair
Training new employees
Assistance with training of staff and compiling procedural documentation
Assisting the network manager with support requests
Ensure computer hardware is safe & complies with health and safety legislation Applying patches in accordance with company procedures
Database Monitoring and Maintenance, Backup and Recovery, Memory Management.