Store Manager - Premium & luxurious Boutique of Fashion/Styles - Retail Store
Crescent Bahuman Limited
Total years of experience :20 years, 6 Months
Premium & luxurious Boutique of Fashion/Styles - Retail Store
Lead the pre opening of the store (interior/store layout management), founder member of crescent store
Managing store operations, visual merchandising, inventory, sales, customer, POS, hiring & staff management
Planned/managed all store-pre-opening activity & executed smooth successful launch
Direct Correspondence with international clients about orders, trends, demands, deliveries and edit activities
Ensuring presentable, eye-catching display maintained in the store & management of different product’s sections
Selling of loose fabric like embroidered chiffon, raw silk & cotton silk fabric in meters
Selling of stitched fabric, digital prints, lawn, shamooz silk, chiffon embroidered prets to customers
Innovatively added special gift box, changed hand bags, packaging stickers,
Taking/scheduling of appointments of VIP bridal customers for Faraz Manan Sb and updating sir about schedule
Meeting Sales target of individual/team sales targets (prets, loose fabric, make to order prets wise)
Entertaining to VIP i-e clients Pakistani top politicians & models, Pakistani & Indian celebrities
Warehouse/ International/local) Indian, Saudi, Denmark, UK clients orders supply management
Arranging counseling sessions for team members for making effective usage of trainings and selling techniques
Timely store’s stock levels, replenishments & order processes & customer deliveries
Maintaining harmony amongst team members through effective communication skills, mentoring, coaching and setting a sound example
UK, Dubai and Indian exhibitions planning & supply planning with design team, executive directors, Faraz Sb
Managing & Controlling Store Expenses and quotation’s evaluation of vendors for decreasing expense cost
Acting as a Mentor to team members to understand & improve there week/strong areas Improvements
Drafting, adhering & implementations of operations manuals/SOPs/KPIs
Ensuring & providing excellent customer services & closing of sales as per company’s guidelines
Providing feedback to management for continuous product & policy improvements
Management of events coupons, vouchers & promotions, designing of staff uniform/ dress code for retail teams
Reporting to executive director & famous Pakistan’s designer Faraz Manan Sb
Monitoring strong inventory documentation procedures like OGPs/IGPs/GRNs & follow up with warehouse
Coordination with my team, finance & other depart in terms executing internal/external audits & stock checks
Celebrating appreciations sessions and sharing of ideas & coaching to improve daily/weekly/monthly sales
Store’s fixtures, mannequins, fire extinguishers, retail singes, store heaters and other assists management
Ensuring & executing daily store closing & opening within restricted time
Ensuring and following company’s required safety and security guidelines
Ranked No 1 wi-Max Internet Services Provider by PTA
Managing aggressive 3 different sales team of 3 outlets, Managing daily store operations
Meeting self sales target and responsible for team sales target
Making/Ensuring strong follow ups of customer complaints, waiver requests, speed boosts, ticket generations
Timely customer inter departmental & external correspondence for meeting dead lines
Reporting to regional manager & director customer care in weekly/monthly meetings
Retaining customers & ensuring retention level should reach the given monthly target
Maintaining store ambiance, brand image and visual merchandising as per company policy
Ensuring every sale should be closed with proper level 1 level 2 level 3 verifications
Convincing & providing complete product information to customer & ensuring it should also be delivered by team
Lead by example, helping, team developments & focused on motivation in increasing daily/weekly/monthly sales
Ensuring store’s expenses & budget as per assigned store limits
Strong coordination with finance department in terms of cash deposits, petty cash, reversals & reimbursements
Coordinating with market’s union in terms of holidays, closing opening timings
Coordination with finance department for customer payment’s allocation & issues
Multi-tasking & guiding customers about value added services and payment methods
Effectively using of up-selling & cross selling techniques
Pakistan’s famous Telecom Services Provider
Managing & meeting daily quality & quantity parameters
Ensuring my presence in attending daily refreshers & meetings, weekly quality sessions & monthly trainings
Assisting floor supervisor & business center manager
Successfully worked on 321 help line, outbound & 124 special employee and franchise helpline
Greeting customers, providing customer services & retaining customers
Making customers Happy during call & at front end
Resolving delayed customer complaints with strong follow ups
Entertaining customer at front desk, greeting, guiding them about understanding center ticketing system
Taking escalations of customer service representatives of irate customers & critical queries
Keeping myself up-to-date about daily company product updates, tariffs & promotions
Punching correct reason codes and generating appropriate parent and child tasks in TABs
Providing first call resolution to customers on 321 help line
Worked in prepaid, postpaid and corporate cue
Strong time management considering (daily PSM) performance scoring module of quality and quantity parameters
Convincing customer to upgrade their postpaid and prepaid package plans
Lead MNP Project and coordinated with PTA in terms of implementation from Warid Telecom
FM100 Radio Station Pakistan
Managing Live Radio transmission
Coordinating with accounts and marketing department
Ensuring ads and spots should be played on time and as per purchased hours
Ensuring Celebrity & sponsor shows should be error free
Producing and management of Spots, Jingles, Music promos, show ids
Hosting Radio Shows & live shows on FM100 Radio Station
B.A
FSc Pre Engineering
Matriculation
