CUSTOMER SERVICES & OPERATION MANAGER
UNITED BANK LIMITED
Total years of experience :19 years, 0 Months
• Lead the branch operations/customer services team in deepening existing relationships by providing services that meet or exceed customer’s expectations.
• Monitor customer transactions identifying customers flagged for cross sell and initiate steps to expand existing relationships achieving targets for generic growth.
• Ensure adherence to bank and state bank regulations through spot checks and listing gaps for corrective actions.
• Inward and outward foreign remittances & monthly FC return preparation for SBP.
• Ensure that AML / KYC and procedural compliance is complete in all respects.
• Timely follow up of Audit Reports - Improvement in Audit Rating.
• Motivate branch services team to expand relationships by cross selling to existing customers and participating in the referral program.
• Coach and mentor operations staff identifying and addressing their training needs.
• Inward and outward foreign remittances & monthly FC return preparation for SBP.
• Go over the daily compliance check list identifying and addressing non compliant transactions and initiating steps to prevent recurrence.
• Monitor general ledger accounts/inter-branch accounts reconciliation and settlement of suspense account entries.
• Go over Operational Check List ensuring, staff, space, furniture, fixtures, IT Hardware and security arrangements meet minimum laid down requirements.
• And any other task within the parameters by Ensuring that service delivery meets procedural and regulatory requirements.
RESPONSIBILITIES:
•Lead the branch customer services team in deepening existing relationships through providing services that meet or exceed customer’s expectations.
•Motivate branch services team to expand relationships by cross selling to existing customers and participating in the referral program.
•Monitor customer transactions identifying customers flagged for cross sell and initiate steps to expand existing relationships achieving targets for generic growth.
•Ensure adherence to bank and state bank regulations through spot checks and listing gaps for corrective actions.
•Coach and mentor branch service staff identifying and addressing their training needs.
•Go over the daily compliance check list identifying and addressing non compliant transactions and initiating steps to prevent recurrence.
•Ensure that AML / KYC and procedural compliance is complete in all respects.
•Timely follow up of Audit Reports - Improvement in Audit Rating.
•Monitor general ledger accounts/inter-branch accounts reconciliation and settlement of suspense account entries.
•Inward and outward foreign remittances.
•Go over Operational Check List ensuring, staff, space, furniture, fixtures, IT Hardware and security arrangements meet minimum laid down requirements.
•And any other task within the parameters by Ensuring that service delivery meets procedural and regulatory requirements.
RESPONSIBILITIES:
Account Opening, Cheque Book Delivery, ATM Card Custodian, Customer Problem Solving, Attending NAB/SBP Inquiries, Locker Operations, attending Inward & Outward foreign remittances
RESPONSIBILITIES:
Coordination with Consultants, Project Planning in M.S. Project as Directed by Site Engineer, Project Coordination. Budget Estimation, Site Activity Reports, Preparing Presentations & Departmental Formats, Prepare daily purchases report for site as per BOQ in coordination with procurement Dept.
Office Administration, File Keeping Preparing Pre-Qualification Documents, Site Visits, Meeting With SFC Regarding Agreements, Weekly Site Activity Reports, Planning In MS. Project etc.
MBA
Intermediate (FSc.)