Senior Network & Escalation Engineer
Telefonica
Total years of experience :16 years, 8 Months
Senior Network Engineer
NETWORK OPERATIONS: 3RD LINE WITH ENTERPRISE SOLUTION DESIGN RESPONSIBILITY
I produce high availability customer Solution Designs according to the needs, operational requirements and approved product road-map for Sky WiFi (aka The Cloud WiFi).
Producing technical low-level-design's along with the appropriate configuration templates for the CPE and PE routers and firewalls.
Responsible for Proof of concept and device validation for networking equipment.
Working closely with Pre-Sales and Commercials to produce high level design and building RFP's for potential bids.
Designing and Planning Backhaul and end-to-end Network connectivity.
Training WiFi engineering for complex deployments. Training Support teams of new equipment/networking troubleshooting methods.
Network capacity planning (Edge and backhaul)
Sound understanding of following L2 & L3 protocols and technologies:
o Routing protocols: OSPF, BGP, Static
o Cisco ASR / ISR administration.
o Firewall Cisco ASA administration.
o Brocade ServerIron ADX Load balancer administration.
o L2 technologies: (802.1q, VTP, STP, EtherChannel)
o Tunnelling technologies (IPSEC VPN, GRE, IPIP)
Providing 3rd line escalation support.
Managing/Scaling in-house network connectivity.
Working in a small team on Data Centre migration project.
BAU work for network changes and Cisco ASA administration.
• Providing 2nd line support to venues and end-users.
• Providing extensive pre-sales support.
• Proactively monitoring connectivity links and nodes with in-house monitoring tools.
• Working closely with telecoms providers to fault out and resolve ADSL/ ADSL2+ and PSTN issues.
• Profiling DSL lines remotely for stability at venues.
• Carrying out RF surveys at venues prior to AP installations by our field engineering team.
• Scheduling 3rd party engineer’s to venues to replace/upgrade and other maintenance issues.
• Working closely with the project and Deployment teams to work on ad-hoc tasks, including firmware upgrades, SSID change and router configuration changes.
• Working with the R&D team for testing new hardware/software prior to rollout and testing of in-house software systems.
• Training and briefing staff on working with new equipment and procedures.
• Often visiting new installed venues and carrying out Quality Assurance checks.
• Worked closely with Project Managers and Engineers with other roll-outs of digital media networks.
• Worked alongside the Digital Cinema projects team to assist in scheduling and commissioning of new satellite and receiver installations.
• Responsible of the transitional phase of some major projects going into an operational status.
• Provided responsive 1st line and 2nd line operational and technical support for digital media, satellite and video network services and equipment.
• Utilised a range of control systems and tools such as Nagios, HP Openview, Solarwinds, MTD and Zenoss for proactive monitoring of services.
• Maintaining the fault management database/Service Management System, including customer records and asset tracking.
• Produced regular reports for management database including internal records, customer records and asset tracking.
• Carried out administrative tasks and operational 2nd line support for live transmission events.
• Completed a 4 month secondmentprogramme (April 2011 - July 2011) working as a Project Manager/Engineer for the Digital Cinemaprogramme.
• Ensured the Digital Cinema projects are delivered to Time, Cost and Quality in an efficient manner.
• Worked successfully on the Wimbledon 2011 project to carry out satellite dish/receiver installations at many UK/European Cinema chains.
• Created an inventory tracking sheets for the ongoing projects - providing different levels of access to Operations and Project teams.
• Provided technical support for project delivery and in-life including installation, commissioning, investigations and coverage surveying.
• Trained Customer Support team on processes and product knowledge.
• Additional 2nd line support for the helpdesk during commissioning process.
• Worked with a team in a NOC (Network Operations Centre) focusing on delivering exceptional quality to our clients, as a Cisco Gold Partner employee.
• Provided 1st and 2nd line support, especially for Cisco network devices.
• Worked in a pro-rotaon-call pattern, providing out-of-hours - 24/7support for high profile customers.
• Provided coverage as a Network engineer in a large busy investment bank for 2 months dealing with complex high speed network structure.
• Direct dealing with Cisco, Checkpoint, Crossbeam, F5, Fortinet, Juniper, and Nortel TAC.
• Undertook all router management activities (software/hardware upgrades, configuration changes, login and security changes).
• Handled calls as they come in through by telephone or email and seeing them through till the end.
• Out-tasked Field Engineers to our client sites’ where they will install, troubleshoot or upgrade CPE, providing me hands and eyes.
• Worked closely with the Logistics team to ensure the SLA is met when delivering equipment to client base.
• Pre-configured Routers, Switch Modules with requested Cisco IOS/CatOS to provide a “Value-Added” service.
• Worked closely with Senior Engineers for 3rd line support, passing the solution efficiently to all corresponding parties.
• Home based engineer working usual office hours as well as on-call 24 Hour on a pro-rota basis.
• Coordination with Customer and internal departments for integration and addition of new nodes.
• Installed and Configured high end Cisco Routers. Setting up WAN between remote sites and NOC Implementation Engineers.
• Installed and Configured Ericsson Wireless Access Points and troubleshooting Client Network issues.
• Worked on Microsoft Server 2000 and 2003 for general maintenance, backup, hardware and hard-drive scenarios.
• Troubleshooting other IT hardware such as Printers, Desktop Peripherals, OCR Software and Equipment and Tape Backup Libraries.
• Worked on re-cabling Client PBX, locating Clients telephone line and cabling into their WAN node.
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