Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
muhammed abu hammour, HEAD OF ADMINISTRATIVE DEPARTMENT

muhammed abu hammour

HEAD OF ADMINISTRATIVE DEPARTMENT·|MIYAHUNA – JORDAN WATER COMPANY|

Jordan

Master's degree, Project management

Work experience

Total years of experience: 17 years, 6 months

HEAD OF ADMINISTRATIVE DEPARTMENT

November 2009 - Present

|MIYAHUNA – JORDAN WATER COMPANY|

Amman, Jordan

November 2009 - Present

• Managed end-to-end administrative and logistic support services, ensuring seamless alignment with
organizational goals, regulatory compliance, and performance KPIs
• Managed a comprehensive fleet operations strategy, covering vehicle allocation, maintenance cycles,
inspections, and operational efficiency.
• Led vendor and contract management initiatives, negotiating agreements with telecommunications and
facility service providers to reduce cost and enhance service continuity.
• Oversaw telecom infrastructure governance, monitoring disbursement processes and implementing internal
controls over official mobile and landline systems.
• Supervised multi-site facility maintenance, enforcing health, safety, and environmental (HSE) standards in
accordance with national regulatory policies.
• Directed company-wide fuel procurement and tendering exceeding 5 million JD, ensuring strict budget
adherence, full transparency, and uninterrupted supply for critical functions
• Optimized Central Office performance, assigning tasks, tracking execution timelines, and enhancing
departmental communication across divisions.
• Provided strategic reporting to executive leadership, delivering data-backed insights to support high-level
decision-making and long-term planning.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Head of administrative services/human resources

September 2009 - Present

Miyahuna

Amman, Jordan

September 2009 - Present

Providing logistical support to all company employees and managing all tenders / fuel / communications / vehicles / furniture / building maintenance and sustainability / renting offices and sites for the company / periodic inspection / developing solutions to problems in a way that covers work requirements to provide the appropriate work environment
Company industry:
1368
Job role:
Administration

SALES & CUSTOMER SERVICE OFFICER

January 2014 - January 2016

|JORDAN CLASSICAL TOURS |JORDAN

Amman, Jordan

January 2014 - January 2016

• Delivered exceptional front-line customer service to a diverse clientele base, ensuring seamless
communication, personalized assistance, and superior customer satisfaction across all touchpoints.
• Managed the complete sales pipeline, from lead qualification and product presentation to booking finalization,
payment processing, and post-sale engagement.
• Built and nurtured long-term client relationships, resulting in repeat business and referral growth through
consistent service excellence and trust-based interactions.
• Resolved customer complaints and service disruptions with speed and professionalism, maintaining a 100%
service recovery record in high-pressure situations.
• Collaborated with cross-functional teams in operations and logistics to ensure timely and flawless execution
of travel itineraries and last-minute changes.
• Executed targeted upselling and cross-selling strategies, increasing average order value and boosting package
utilization rates.
Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

TECHNICAL SUPPORT SPECIALIST– CENTRAL CONTROL UNIT

January 2009 - January 2015

|MIYAHUNA – JORDAN WATER COMPANY|AMMAN,

Amman, Jordan

January 2009 - January 2015

• Operated and optimized the national SCADA infrastructure, ensuring real-time control, monitoring, and
data acquisition for over 160 water pumping facilities across Amman.
• Produced and analyzed time-sensitive operational reports (8, 16, and 24-hour cycles) covering resource
levels, system anomalies, and distribution performance metrics.
• Led incident detection and fault isolation processes, applying rapid-response protocols to minimize service
disruptions and safeguard infrastructure integrity.
• Spearheaded inter-agency coordination, working closely with the Ministry of Water, Electricity
Distribution company, and internal stakeholders to synchronize system operations and resolve cross-network
issues.
• Leveraged Oracle-based enterprise platforms to manage historical performance data, generate predictive
insights, and support executive-level decision-making.
• Oversaw the 24/7 Central Control Unit, ensuring shift integrity, workflow consistency, and immediate
escalation of critical alerts.
• Provided expert-level remote support to field technicians, guiding troubleshooting efforts and ensuring
adherence to operational standards across all remote sites.
• Implemented preventive system protocols and backup contingencies, enhancing operational resilience and
reducing unplanned downtime.
Company industry:
Water & Waste Water Treatment

Education

Al-Balqa` Applied University

March 2019

March 2019

Master's degree, Project management

Jordan

GPA (rating): Very good

GPA (rating): Very good

Graduation project titled by (the impact of total quality management on enhancing management innovation in Jordan ) Working on oracle primavera p6 Quality management of project Risk management Feasibility study of project Project managent advance Project financing Human resource management Research methods Negotiation and contracting of projects

|Al-Balqa Applied University

January 2019

January 2019

Master's degree, Project

Jordan

جامعة البلقاء التطبيقية

December 2016

December 2016

Master's degree, Project Management

Jordan

جامعة الإسراء

January 2008

January 2008

Bachelor's degree, Business Administration

Jordan

Skills

Management

Expert

Human Resources Training

Expert

Human Resources

Expert

Contracting

Expert

Quality

Expert

Teamwork

Expert

Safety

Expert

Primavera oracle

Expert

Auditor

Expert

Management

Expert

Sales

Expert

Call Center

Expert

Customer Care

Expert

Health

Expert

Risk Assessment

Expert

Budgeting

Expert

Quotations

Expert

Payroll

Expert

Policy

Expert

Auditing

Expert

Customer Service

Expert

Marketing Communications

Expert

Project Management

Expert

Administration

Expert

Team Management

Expert

Logistics

Expert

Negotiation

Expert

Problem Solving

Expert

Operations Management

Expert

Maintenance Management

Expert

Purchasing

Expert

Supply Chain Management

Expert

Performance Management

Expert

Time Management

Expert

Pumps

Intermediate

Recruitment

Expert

Human Resources

Expert

Training

Expert

HR Strategy

Expert

Employee Relations

Expert

Programming

Expert

Operational HR

Expert

Order

Expert

Planning

Expert

Oracle HR

Expert

Performance Appraisal

Expert

HR Management

Expert

Market Research

Intermediate

Preventive Maintenance

Expert

Facility Management

Expert

Operation

Expert

Marketing

Intermediate

Leadership

Expert

Primavera

Expert

Project Planning

Expert

Primavera P6

Expert

Organizational Development

Intermediate

Business Development

Expert

Quality Auditing

Expert

OSHA

Expert

Risk Management

Expert

Quality Assurance

Expert

Safety Management Systems

Expert

Safety Management

Expert

Safety Auditing

Expert

Site Inspection

Expert

Public Relations

Expert

Preparation

Expert

Risk

Expert

Internal Controls

Expert

Internal Audit

Expert

Logistics Planning

Expert

Logistics Management

Expert

Materials

Expert

Microsoft Office

Expert

Financial Accounting

Expert

Cost Accounting

Expert

Safety Audits

Expert

CROSS FUNCTIONAL INTEGRATION

Intermediate

IT INFRASTRUCTURE

Intermediate

OPERATIONS

Intermediate

PRODUCTIVITY IMPROVEMENT

Intermediate

REPAIRING MANUAL MECHANICAL

Intermediate

RESULTS FOCUSED

Intermediate

STRATEGIC PLANNING

Intermediate

SUSTAINABLE GROWTH RATE

Intermediate

Human Resources Training

Expert

Contracting

Expert

Quality

Expert

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
SCADA Operations Certification (Licensed Operator)
First-level Operator for Water Treatment Stations
Senior Water Treatment Plant Operator License
Occupational Health and Safety Supervisor License
Certificate of Employment
Oil-in Safety Installation
Clinical Care Protocols
Crisis and Disaster Management
Inspection & Investigation for Safety Supervisors
Accident Investigation
Cardiopulmonary Resuscitation (CPR)
First Aid in the Workplace
Occupational Diseases
Safety in Laboratories
Safety in Oil Facilities
Safety in Hotels
Construction Safety Risk
Industrial Safety
Risk Assessment in the Work Environment
Occupational Health and Safety
Research Methods in Project Management
Contract Negotiation in Projects
Feasibility Study for Projects
Project Financing
Risk Management
Project Quality Management
Primavera P6 for Project Management
Water Treatment Plant Operator
Certificate in Human Resources Management
Mentoring Skills Training
DATA ANALYSIS USING POWER BI FOR ( 20
Certificate in human resources management .
Feb 2023
Training
Occupational Health and Safety Supervisor
Jordanian Institute Occupational Health and Safety
Mar 2016

Hobbies and interests

boxing
gym
hunting