HR Generalist
Popular Point
Total years of experience :23 years, 2 Months
Conducting job analysis resulting in quality job specifications and workflow.
Conducting CV searches, Interview applicants to obtain information on work history, training, and education and job skills. Contact applicants to inform them of employment possibilities, considerations and selection.
Workforce planning, compensation and benefits, industry related surveys and research, training and development and performance reviews.
Training & Development programs customized for the needs of the organization; topics included coaching/mentoring skills, how to resolve performance problems, dealing with conflict and problem solving, effective team building, ensuring legal compliance while hiring right and avoiding harassment in the workplace.
Customized strategic planning program- designed to help organizations and business.
Participated in disciplinary actions by providing guidance to management.
Implemented and ensured that all established fiscal plans were followed, including sales forecasting, budgeting, and hiring estimates. Monitored sales growth, payroll management, productivity and inventories.
Good client relationship management skills.
Weekly quality control assessed through team meeting for customer service and for the clients.
Performance Management experience in analyzing, designing, developing and implementation of new performance evaluation solutions.
Created policies and procedures pertaining to HR development for the company.
Identified key business processes like sales and IT and helped IT dept to develop internal system to streamline the processes.
Hold strong leadership and negotiation skills able to anticipate problems and think through complicated issues, carefully defining solutions and adapting a proactive attitude towards suggesting innovative ideas.Key member of recruitment team for selection, employees on-boarding, career fairs planning and organization, employees and rotators hiring and movements, workforce planning, compensation and benefits, industry related surveys and research, training and development and performance reviews.Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.Trusted by the regional leadership to support and review development of fast-tracked management candidates. Improved work performance of employees by writing and implementing a training program.
Lead the implementation of an integrated learning and evelopment plan that is based on business priorities and addresses current and future talent and skill gaps.Responsible for assessment, recommendation, and placement of all the Work forces, which include short time and long period contract as well.Experienced in training Supervisors and managers to do performance reviews. Thorough knowledge of employment laws, benefits packages and job descriptions. Precise attention to detail.Weekly quality control assessed through team meeting for customer service and for the clients.Work with-in team providing tools, HR methodologies and consulting to help drive organization performance (e. g., change management, process redesign, and organizational design). Address disciplinary and/or performance problems according to company policy. Communicate disciplinary action effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Join as a Customer Credit Service Representative and have an exceptional customer service record. Hold the post of team leader, leading the staff of 2 assistances leader, 25-customer credit service representative, and a total of 27 floor employees.
Responsibility:
As a Team Leader, I train groups to develop excellent communication skills for excellent negotiation listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Weekly quality control assessed through team meeting for customer service and for the clients.
Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Responsible for assessment, recommendation, and placement of all the Work forces, which include short time and long period contract as well.
Monitoring and listening calls for better customer services to lead the example for other “go-to” person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, and locate resources for problem resolution and design best-option solutions. Interface daily with Consumer Affairs divisions.
Developed on-the-job training program that reduced training time from eight weeks to five.
Train customer credit service groups how to greet, transfer and hold calls build rapport, listen, clarify and manage conversational flow manage upset customers, conflicts and challenging situations deliver outstanding service, exceed expectations and build long-term loyalty.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Adv Networking Cable & wireless 6 Months diploma