Business Development Manager
SoftNice India Pvt. Ltd
Total years of experience :17 years, 8 Months
Job Profile:
• Leading a team of inside sales and managing 4 Lobs.
• Closely working with Vice President to determine Sales revenue targets for each Lob and assigning them
to respective team leaders.
• Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversions.
• Driving the team to achieve revenue targets and earn maximum incentives.
• Reviewing the performance of team members, designing individual PIP to ensure improvement.
• Hire and train new Inside Sales team members.
• Develop training modules and presentations to enrich team members with sales skills.
• Lead the teams to meet and exceed monthly, quarterly and annual targets by generating sales pipeline,
accelerating active opportunities and driving conversions.
• Supervise in creating, maintaining and managing all active call scripts - with responses and rebuttals.
• Ensuring team members are well versed in modern sales and communications tools & techniques to
effectively research, generate leads and conversions.
• Report on monthly, quarterly and annual sales targets and deliver competitive business insights, trends
and analysis to drive ongoing performance improvements.
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• Drive operational excellence of key center metrics including response rates, conversions, pipeline and
accuracy.
• Collaborate with project managers, to ensure seamless customer onboarding.
• Responsible for getting new leads and maintaining existing clients to enhance business relations.
• Generate leads by obtaining references from new clients and existing clients through cold calling and lead
generation.
• Utilizing social media to reach prospects and approaching them to discuss business opportunities.
• Handling all incoming inquiries through emails and/or phone.
• Delivering presentations to clients, responding to questions and handling objections to ensure each lead
stays warm and eventually gets converted.
• Performing lost sales analysis and analysis of new customers in each LoB.
• Interacting with new clients during the implementation and obtaining the feedback.
• Highlighting any red-flags to the executive management, competitor analysis and reporting accordingly.
Credited with developing retail network plans and setting up new stores. Improvising and executing store
design and layout to enhance consumer experience by logical category mix, better customer navigation and
merchandising. Reporting to General Manager and leading a team of 2 Store Managers, 4 supervisors and a total
36 store assistants.
• Obtained necessary government permissions & trade licenses, store fit-outs and achieved 12 store locations in
all major malls of Dubai, Abu Dhabi & Fujairah. A 2100 sq. ft standalone company store in Bur Dubai.
• Coordinating with PRO for staff visa, permissions from Ministry of Labor and GDFRA for residence permits.
• Coordinating with warehouse manager for appropriate and optimum stocking at all times.
• Analyze sales, feedback, and historical data on weekly/monthly/seasonal basis to help better assort for future
seasons.
• Planning best promotions by testing sample stores with multiple promotions.
• Overall responsibility for the profitability, achievement of sales targets and operational efficiency of the brand's
stores in UAE.
• Developing and implementing effective products and merchandising strategies in consultation with the head
office team to realize sales targets.
• Oversee stock-to-sales processes and uphold presentation standards while effectively utilizing and maintaining
department fixtures, structure and floor plan.
• Cultivated strong relationship with store staff to drive sales, business initiatives and communication regarding
store information.
• Support store team by training on operations standards and to ensure consistency across all outlets.
• Recruiting, training, development and identifying opportunities at all levels.
• Achieving sales targets and KPI's Driven.
• Visual Merchandizing.
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• Developing, leading, and executing strategic projects for expansion, productivity improvement, or cost
reduction.
• Ensure targets/KPIs are met and capacity is fully utilized.
• Identify and understand current and future customer requirements and observing competitor activities and
products & prices.
• Securing merchandise by implementing security systems and control measures.
• Approaching the mall management for establishing business opportunities. Liaising and maintaining relations
with Leasing and Mall Operations.
• Coordinating with Projects Team and Contractors and liaising with Mall Design Teams.
• Regular meeting with mall leasing Teams for best location, rentals and size for our concept.
• To prepare and review sales, cost budgets, P&L & ensure achievement to meet the business plan.
• Regularly interact with Board of Directors to ensure correct balance between Head Office and GCC
Process: Time Warner Cable (TWC)
Job Profile:
• Span of 30 team members.
• Driving the team for revenue goals and meeting SLAs.
• ISO 9001 internal auditor; audit IT and BPO teams for adherence of organizations Quality Management System
guidelines.
• Quarterly and Monthly business reviews with statistical analysis and performance improvement -
recommendations.
• All aspects of Quality delivery for respective functions assigned from time to time.
• Leading calibration sessions and targeting 0% variance.
• Conceptualizing, planning and delivering desired outputs from Quality team for the function or program to
meet all the requirements of internal and external clients.
• Quality performance measurement and suggestions using six sigma methodologies/tools and techniques.
• Ensure profitability of operations and supervise all aspects of operations including people management.
• Tracking team utilization and productivity.
• Resolving client escalations and setting up SOPs to ensure process effectiveness.
• Accurate weekly/monthly MIS reporting - Client end and Internal.
• Team incentives/PBI and motivation, contests. PRDP, Performance reviews, one:one.
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Span of 25 team members
• Last assignment - Expedia Operations - APAC and EMEA region
• Responsible for Sales & Support (Customer Service) LOBs.
• Lead quality calibration sessions with LOB Directors and targeting 0% variance.
• Ensure profitability of operations and supervise all aspects of operations management.
• Resolving client escalations and setting up SOPs to ensure process effectiveness.
• Accurate weekly/monthly MIS reporting - Client end and Internal.
• Preparing Team Incentives, conducting performance reviews, team motivation & contests.
• Capturing VOC to provide direct feedback to the clients.
• Exposure to various Fortune 500 Clients including Walt Disney, Affinion Group, Connexions
Process: AOL (America Online)
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