Service Manager
Kairaly Auto Solution (My TVS)
مجموع سنوات الخبرة :13 years, 11 أشهر
Managing and monitoring service department
Leading the workshop to top CSI (Customer Satisfaction Index) scorer by ensuring customer delight & customer retention.
Ensuring customer delight by monitoring pre & post service activities.
Timely closing all type of customer complaints through home visit or MMS (Maruti Mobile Support),
Conducting workshop level customers meet for customer retention.
Monitoring & supervising the performance of Service staffs to accomplish the business targets.
Managing workshop operations to ensure effective service & repairs of vehicles.
Monitoring warranty & campaign activities as per MSIL policies. Providing Quality Information reports to the Technical section of MSIL.
Focusing on revenue generation through sales of service, spare parts & accessories.
To ensure the entire service process which a customer undergoes like Service Initiation, In-Service Experience, Service Delivery, Post-Service Experience In the following sub-section, I will try to understand what the customer evaluates during each step of the service process. This will help us in designing the entire service experience to take care of potential shortfalls.
Managing Customer Satisfaction through Service Operation Efficiency,
Ensure to close all the customer complaints after service with in allowed time limit by Maruti suzuki india ltd, vehicle hold up monitoring, ensure 100% final inspection done on all vehicles,