IT Infrastructure Engineer
Nakheel
Total des années d'expérience :8 years, 4 Mois
1. Experienced in handling Azure AD Services, Microsoft Exchange, and Admin Center for efficient management of user accounts and resources.
2. Proficient in allocating different licenses to users based on their specific requirements.
3. Maintain accurate documentation of account-related activities, including creation, modification, and termination.
4. Providing user support for the issues reported and ensuring timely resolution.
5. Stay updated with the latest advancements in Azure services and Microsoft Exchange to optimize account management processes.
During my tenure with the Dubai Health Authority, I have been responsible for resolving a wide range of desktop-related issues, troubleshooting hardware and software problems, and ensuring efficient IT infrastructure functioning. Collaborating closely with users and IT teams.
1.Skilled Incident Monitoring and Resolution Specialist proficient in daily monitoring and follow-up to ensure timely resolution with respective verticals.
2. Diligent Asset and Procedure Documentation Specialist proficient in maintaining accurate records of assets and procedures daily.
3. Strive to exceed service level agreements (SLAs) and achieve operational excellence.
4. Software and Hardware configurations and system preparation.
5.Performing data backup and restoration operations for users.
6.Countinues monitoring users’ computer and data health.
Serves in the lead role of IT Support Officer, Network and System Admin for Installation, Maintenance, Configuration, and Support of Companies Network, Server and other IT infrastructure ensuring all system are working to maximum performance and availability to users 24/7.
I held the position of IT Support Officer at Atheeb Company, where I accumulated substantial expertise in Server Administration, Office 365, VMWare, Networking, and Desktop Support over the course of my tenure. These skills seamlessly complemented my assigned roles and responsibilities
Formatting and Installation and Configuration of Different types of Operating System, such as Win XP, Win Vista, Win7, WIN8, Win 8.1, Win10, Win Server2012, Win server 2008 and Different kind of Linux Operating systems, Software, Hardware, Printer, scanner, other Gadgets Handling and Troubleshooting. IT Desktop supporting for the various clients, Remote desktop handling, Remote Assistant handling, Remote solution for the various type of users from different firms.
I am a Computer Science graduate with a degree earned in 2014. Throughout my academic journey, I gained a solid foundation in computer science principles, programming languages, and problem-solving. Since graduation, I have consistently applied and expanded upon my knowledge through hands-on experience and continuous learning. My education has equipped me with the skills necessary in the dynamic and evolving field of computer science