Call Center Agent
Etisal International
مجموع سنوات الخبرة :0 years, 5 أشهر
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
calculating, preparing and submitting accounts
Analyzing the accounts of the targeted company
Preparing the tax return
Maintain business relationship with current and prospective customers
Introduce the personal Banking products to the customer
Sell them a variety of financial services
I got a degree with a GPA : 3.5 Equal to Very Good with Honors