Muhammed Midhash

• Delivered end-to-end technical support for hardware, software, and networking, achieving a 98% SLA
compliance rate across 1, 000+ annual incidents.
• Led hardware and software lifecycle management, installing and upgrading 200+ devices, boosting
performance by 30% and extending asset life.
• Administered Microsoft 365, Zoho People, TAS, POS systems, and backup platforms (Acronis, Synology) to
ensure seamless business operations.
• Managed Active Directory user accounts, group policies, and permissions, reducing account-related
incidents by 25% through preventive training.
• Oversaw IT asset inventory (CAPEX & OPEX), maintaining 100% audit compliance with ISO 9001:2015
requirements.
• Resolved 20% of incidents remotely using TeamViewer, AnyDesk, and MS Teams, reducing onsite support
demand and operational downtime.
• Configured, monitored, and optimized network infrastructure (routers, switches, firewalls, wireless APs),
ensuring 99.9% uptime.
• Assisted Network Specialist with data-port allocation, IP phone configuration, VLAN assignments, data
center switch cable management, and structured cabling maintenance to support stable and scalable
network operations.
• Partnered with vendors for procurement and service delivery, negotiating cost-effective contracts while
meeting technical specifications.
• Provided technical support during AFC eAsian Cup 2023 and Sweden Embassy Webinar, ensuring flawless
event IT operations.

• Planned and deployed IT infrastructure for a new entertainment venue, ensuring operational readiness
within budget and deadlines.
• Diagnosed and resolved hardware, software, and network issues for 100+ end-users, ensuring minimal
disruption to daily operations.
• Implemented enterprise-grade backup and disaster recovery plans, securing critical project data.
• Trained staff on cybersecurity awareness and IT policies, improving compliance rates.
• Coordinated with external vendors to procure IT solutions, achieving on-time delivery for all project
requirements.

• Assisted network and system administrators in deploying secure, stable IT environments.
• Participated in backup/restore procedures, IT security enforcement, and application support.

• Provided frontline technical support for desktops, laptops, printers, and POS systems, achieving rapid
resolution times.
• Delivered customer-facing IT services, including device setup, configuration, and repair.
• Maintained accurate hardware/software inventory, ensuring timely replenishment.

• Delivered technical troubleshooting for personal and business IT equipment.
• Provided hardware/software installation, upgrades, and repairs, improving client system performance.