muhammed murat yetisgen

Hilton Samarkand Regency is first 5+ property of city and opened 2 years ago with 232 room with convention center, SPA, 4 restaurants, 2 bar and meeting facilities upto 600 pax capacity .
• All Re-Branding process completed as per Hilton Brand standards
• Follow up all daily operations
• Follow up commercial activities
• Control all financial issues (Purchasing, Monthly P&L, Cost)
• Comply with and exceed Hilton Brand service standards
• Daily briefing with HOD team
• As General Manager I am responsible of day to day operation at Hilton Samarkand Regency.

katreislandhotel.com.tr, demokrasiveozgurlukleradasi.com.tr

As a Complex General Manager I am responsible of Democracy and freedom Island where are 5 star Katre Island Hotel, Convention Center, 3 Restaurant, 3 Museum, 1 theatre and SPA are located. Katre Island Hotel has 123 rooms with 321 Beds with all day dining restaurant, Bar, SPA, Banqueting and meeting facilities up to 500 pax. Three restaurants are located in diferent part of island, one of them is fast food and other two are fine dining restaurants. I took over this island in January 2023 and re-organised all facilities due to it was closed since more than a year. Museums are under my responsibility. Convention center is located in middle of island with 600 pax capacity with full tech equipments. I have achieved to breakeven numbers from April till today ( End of June 2023 ).

Panarams Tashkent Hotel, a member of Radisson Individuals (radissonhotels.com)

• Manage all pre-opening period as per brand standards.
• Budgeting, Stafing, SOPs, Trainings, Brand works,
• Sites inspection, System Setup, Oficial documents follow up,
• Menu Engineering, HOE preparation and purchasing, Concept design, S&M Plan .
• Pricing, Sales Activities, Online Channels connection, Marketing and Daily Operation follow up.

Panarams Tashkent Hotel, a member of Radisson Individuals (radissonhotels.com)

• Manage all pre-opening period as per brand standards.
• Budgeting, Stafing, SOPs, Trainings, Brand works,
• Sites inspection, System Setup, Oficial documents follow up,
• Menu Engineering, HOE preparation and purchasing, Concept design, S&M Plan .
• Pricing, Sales Activities, Online Channels connection, Marketing and Daily Operation follow up.

(No website available due to hotel has been re-branded)

• Responsible for the day to day running of the hotel
• Follow hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments
• Design Strategy and set goals for growth
• Control Recruitment and trainings
• Prepare budgets and controll expenses
• Analyse financial performance
• Follow up reports for senior managements.

GOLDEN TULIP QASR AL NASIRIAH RIYADH (alhokair.com)

Al Hokair Group is managing 37 hotels in KSA, UAE and Turkey .Golden Tulip Qasr Al Nasiriah Hotel is one of their properties which has 189 rooms with 1 Restaurant, 1 ballroom+4 meeting room, Health club and Cofee Shop in lobby. Hotel is just near Ministry area..

• Responsible for the day to day running of the hotel
• Follow hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments
• Worked closely with the Director of Finance to check and follow annual hotel operating plans, identifying and responding to margin and cost improvement opportunities
• Lead the operational team of the hotel.
• Together with the department heads, took a leading role in positively representing the company.
• Organize training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel.
• Improve standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards
• Monitored employee morale and turnover, proactively supporting the Employee Satisfaction Index process and follow up the Saudization program.
• Ensured that building and plant were maintained.
• Ensured a cost efective, innovative and quality rooms/food and beverage operation in the hotel through efective product planning, marketing and product presentation.
• Monitored purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards
• Strong communicator, hands on leader, Service oriented
• Creative thinker - able to solve problems and inspire the team.
• Results oriented, so able to drive profit, high standards and guest satisfaction in equal measure

Holiday Inn Istanbul Tuzla Hotel has 142 rooms with 1 Restaurant, 1 Alacarte Restaurant, 1 ballroom+8 meeting room, Health club and open lobby. Hotel is just near Tuzla Shipping Yards.

• All Pre-opening process as per IHG brand standards.
• Preparing all S&M setup and configurations.
• Brandished relationship building prowess to connect with local authorities, including the citys mayor, to better facilitate the attainment of the necessary permits and legal documentation.
• Developed a pre-opening budget, factoring in all critical components, including stafing, travel expenses, uniforms, opening ceremonies, and operations.
• Wielded shrewd business acumen to dive into competitor and market analysis on room rates, efectively translating research into a competitive pricing strategy.
• Recruited an HR Manager to steer the recruitment and selection process, working collaboratively to prepare organizational charts, job analyses, job descriptions, and pay structures to ensure the hotel was optimally stafed.
• Established positive relations with local suppliers for everything from food through to linens and laundry service, tapping into strong negotiation skills to broker, maintain and negotiate favourable contracts.
• Orchestrated partnerships with local airports to better promote the new hotel

Assumed a leadership role over the pre- and post-opening operations of this 5-star, 200-room hotel with 3 restaurant, health club and conference centre in city of Urmiye, coming on board during the construction phase and leading the opening team.

Crowne Plaza İstanbul - Asya - Istanbul, Turkey

Crowne Plaza Istanbul Asia Hotel SPA and Convention Centre is a franchised hotel in Asian side of Istanbul with 336 rooms with 27 meeting rooms ( up to 2500 pax ) + Via Port shopping mall with 188 shops which is in same complex and very close to Sabiha Gokcen International airport . I am reporting to Vice President of owner company.

• Responsible for the day to day running of the hotel
• Established hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments
• Maintained close liaison with Market Analyst to monitor market trends, competitive data and business forecasts
• Worked closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities
• Lead the operational team of the hotel with the objective to maximise eficiency and to achieve the highest volume of revenues and EBITDA
• Together with the department heads, took a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Satisfaction Index data is a tool to measure success
• Attract, develop and retain an efective team of department heads and employees, whilst adhering to all company and legal standards
• Monitored and overviewed consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company
• Implement and adhere to Crowne Plaza (IHG) standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards
• Provided clear leadership for quality and PROGRESS initiatives aligned with business goals and objectives, maintaining close liaison and support for team.
• Monitored employee morale and turnover, proactively supporting the Employee Satisfaction Index process and ensuring action plans are established and followed up to address issues
• Ensured that building and plant were maintained to company and legal standards - prepared Capital Plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.
• Ensured a cost efective, innovative and quality rooms/food and beverage operation in the hotel through efective product planning, marketing and product presentation
• Monitored IT implementation standards and track software enhancements to ensure best use and application
• Monitored purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards
• Established positive contacts within Crowne Plazas internal organisation to ensure best use of companys skills, services and professional knowledge
• Identify opportunities for resources and facilities to be shared between the properties and implement best practice
• Strong communicator, hands on leader, Service oriented
• Creative thinker - able to solve problems and inspire the team.
• Results oriented, so able to drive profit, high standards and guest satisfaction in equal measure

Hilton Garden Inn - Mardin, Turkey February 2011 - September 2012

(No website available due to hotel has been closed during war in Syria)
Retained to oversee all hotel operations for this 5-star, 243-room resort near the ancient city of Palmyra, recently taken over by Dedeman Hotels & Resorts International from Le-Meridien.
KEY CONTRIBUTIONS
• Charted a renovation plan encompassing $4.5M budget, 3-year timeline, and scope, issuing a tender package, selecting a vendor, and collaborating with the Owner on final approval of proposed designs.
 Inspected work for compliance with specifications, quality standards, and timelines to keep project on schedule, capitalizing on of-seasons to ensure minimal obstruction to the guest experience.
 Liaised with government oficials & customs agents to expedite clearance for internationally procured supplies.
• Implemented a stringent new quality standards manual, accompanied by high-impact training programs and scrupulous review & reinforcement to align the quality of guest relations with international benchmarks.
• Drew upon sales background to build complementary partnerships with travel agencies in urban centres including Madrid, Istanbul, and Moscow, opening up value-added revenue streams.
• Recruited corporate trainers from sister hotels and coaches from Jordan to deliver engaging leadership training, as well as cross-training programs to equip all staf with multifaceted skill sets in hospitality.
• Positioned Dedeman as Palmyras premiere hotel and augmented annual revenue from $1.5M in 2009 to a forecasted $2.1M for 2010, reviewing P&L monthly to adjust budgets, plan stafing, and allocate resources.

Handpicked due to industry expertise to assume leadership for this 4-star business hotel in an urban centre, with 117 rooms (annual occupancy 85%), one ballroom, and 3 meeting rooms, as well as its sister property Aqualand, boasting a high-end restaurant, night club & bar, water park, and 7 tennis courts. KEY CONTRIBUTIONS
• Oversaw a high-performance team of 70 direct reports, providing the strategic leadership to enhance service quality and guest satisfaction, boosting occupancy by 20% within a single year.

Rixos Premium Belek - All-inclusive Resort Belek Rixos

Initially engaged to drive the launch of Rixos Hotel Premium Balek, an opulent property on the Turkish Riviera. Delivered top-calibre results, leading to an invitation to open the Konya hotel following its acquisition from the Hilton Group.
KEY CONTRIBUTIONS - PREMIUM BELEK
• Assumed leadership for reception, reservation, concierge, laundry, and housekeeping services for this newly developed property with 770 rooms, 160+ suites, apartments & villas, as well as amenities including 9 restaurants, 11 bars, 9 fast food courts, meeting rooms, and Europes largest aquapark.
• Updated a spectrum of new systems & processes to prepare the front ofice of this 7-star resort for launch, from drafting job descriptions and procedural checklists to authoring standards manuals for the new hotel.
• Recruited, hired, trained, verified health status, and arranged room & board for 950 staf from across Turkey inside a high-pressure 3-month deadline, as well as an Animation team of 120.
• Defined pre-launch budget parameters, coordinating installation of all IT and telecommunication systems, and finalized cleaning, earning accolades as the first team to complete training and service preparation. KEY CONTRIBUTIONS - KONYA
• Steered handover of Konyas only 5-star hotel and implemented re-branding and change management initiatives, from inventory & accounting systems to HR & marketing assessment and realignment with Rixos standards.
• Partnered with the Hiltons sales team to introduce new ownership to key clientele, and served as the Rixos brands ambassador to local businesses, tourism boards, travel agencies, and military & government professionals.
• Successfully retained and fostered good will with key staf members of this 277-room property with 9 suites, 2 restaurants, and 9 meeting rooms, ultimately trumping the Hiltons occupancy rates by 30%.

(No website available due to hotel has been re-branded after as Wyndham)

Selected to coordinate revenue & front ofice facets of this 206-room hotels launch in 2003, overseeing 50 employees and functions ranging from reservations and guest relations to security and sales and marketing.

Brought onboard by this 5-star 251-room hotel as Uzbekistans first Turkish hotelier, leveraging solid language and cultural relations skills to attract Turkish clientele and significantly expand the hotels market.

Additional management experience as a Front Ofice Supervisor for Swissotel Port