muhammed palathingal

incident with concern teams, respond to the incidents and service requests and bring together additional information to either resolve or escalate the issue to appropriate teams
•Making incident Report for previous shift and submitting to Team Lead.
•Monitor and respond to all required operational support Network events
•Generating Daily, Weekly and Monthly reports and charts
•Watch active channels/Dash boards and cerate annotations
•Communicating with clients regarding issues.
•Making reports as per client requirements.
•Provide communications relating to security events.
•Monitoring inbound and outbound traffic for the firewall and investigating events.
•Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident.
•Conduct analysis, cyber threats, the discovery of IT vulnerabilities, monitoring for cyber intrusions, troubleshoot and response to security incidents detected and other security applications.
•Conduct analysis, cyber threats, the discovery of IT vulnerabilities, monitoring for cyber intrusions, troubleshoot and response to security incidents detected and other security applications.
•Supporting SOC manager for reporting of activity.
•Responsible for managing, monitoring, troubleshooting and scaling storage, security, compute and autonomous system networks.
•Investigate deeper on incidents escalated by SOC L1
•Demonstrated ability to create documentation, deployment guides, maintenance preparation task lists.
•Responsible for monitoring networking systems, networking devices, and building custom built tools
•Perform responsibilities of analyzing network topologies and identifying network performance issues
•Responsible for handling first level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems
•Handle the tasks of providing support in network acquisition and analyzing network traffic requirements
•Handle network administration tasks as well as analysis of data communications networks
•Providing solutions for installations with different Physical and Access layer scenarios.
•Providing technical support for level II Complaints of Access Layer.
•Efficiently handling routine maintenance activities of physical layer and access layer.
•Monitoring of more than 10000 sites all around kingdom of Saudi Arabia.
•Opening Tickets and checking various Tickets for different issues.
•Troubleshooting of different network and equipment issues.

•Giving support to field team for MDT and other software up gradations
•Uses different ticketing tool like RTTS 1, RTTS 2, NMS U2000 and CIC ticket creator.

and supporting the company’s network

OSN1500, OSN2500, OSN3500, OSN7500, OSN9500.
•Installation, configuration & upload Huawei GPON sites.
•Installation, configuration & upload Huawei DSLAM sites.
•Configuration & upload Huawei MSAN (NGN, NGN over SDH & SDH)
•Escalating the critical issues to transmission customer support group.
•Commissioning Fixed network ( MSAN, NGN, DSLAM & VDSL) project
•Tracking the scope of Fixed network (MSAN, NGN, DSLAM & VDSL

and installing Computer systems
•User administration (Creating new users and maintaining accounts)
•Monitoring system performance and verify devices are working well.
•Create backup and recovery policy.
•Setup security policies for users.
•Communicating with IT Manager on all tasks and projects.
•Installing and Configuring PC’s.
•Configuring and maintaining LAN.
•Installing and maintaining network and data communication.
•Backing up user data.
•Troubleshooting network printers.
•Coordinate with IT Manager in planning IT budgets