Sales and Marketing
OSN
Total years of experience :8 years, 8 Months
• Achieve individual success through generating new sales targets and providing sound customer service.
• Match customer needs with OSN’s products and services portfolio utilising all opportunities to up-sell.
• Apply the OSN approved selling technique at each customer encounter to deliver a compelling and engaging presentation each time.
• Maintain strong knowledge of OSN’s content; including top channels, series and programs.
• Demonstrate hardware features and how-to instructions as part of a complete product presentation.
• Explain value-added features such as OSN Play, Go and the Privileges rewards program to underline the quality proposition.
• Fully understand and keep up-to-date with the range of market offers and promotions, as well as business updates that govern existing subscriptions.
• To complete subscription contracts/processes of sale in detail in readiness for processing.
• To resolve basic queries and escalate complex problems or customer complaints to sales management for support.
• To receive payments and issue receipts for sales and services, ensuring accuracy of transactions and data input.
• To provide the client a proper information, guidance, and clear understanding of the full subscription.
• To be friendly and engaging with our customers by being positive and knowledgeable in every interaction, anticipating their needs and arriving at a satisfying outcome.
• To create an environment in which customers feel welcome and comfortable to explore products and services demonstrating OSN’s full range of offerings to turn interactions into sales.