Captain Waiter and F&B Coordinator
Prince Mohammad Bin Fahd University
مجموع سنوات الخبرة :8 years, 11 أشهر
Key Highlights:
• Acted as Captain waiter, Supervisor and Coordinator in the dept. And also assists the operation manager on daily operation of the dept.( Cafeteria and restaurant)
• Managed activities related to total administration and operations of the establishment.
• Shouldered responsible for arranging and managing various parties and events in the university
• Played a key role in managing activities related to Total Quality Assurance, Staff Management including payroll, leave schedule and duty assignment.
• Contributed in ensuring that guests enjoy maximum and as a result increase customer satisfaction index.
• Pivotal in inspecting the premises for cleanliness and appearance.
• Assigned duties to staff and scheduling shifts.
• Monitored staff performance so as to make sure that company rules and procedures are being followed.
• Played a key role in making decisions and developing plans for better management of the dept.
• Played a key role in purchasing supplies and arranging services from outside vendors, such as laundry, gas, repair and trash.
• Provided proper training and orientation to the staff mainly on HACCP and ISO Standards and Safety procedures.
• Conducted briefing for staffs on daily basis.
• Played a major role in mainly serving food to the patrons.
• Significantly contributed in maintaining full control of cost in all sectors and Instrumental in developing and managing budgets for the catering operations.
• Analyzed financial information on computer and created report to management.
• Played a key role in maintaining quality control / assurance in general, established standards of performance and service to the patrons.
Key Highlights:
As Head Waiter
• Worked in various cities in the Kingdom like Riyadh, Jeddah and Madinah.
• Assists the manager on daily operation of the restaurant.
• Managed activities related to total administration and operations of the establishment.
• Played a key role in managing activities related to Total Quality Assurance, Staff Management including leave schedule and duty assignment.
• Contributed in ensuring that guests enjoy maximum and as a result increase customer satisfaction index.
• Pivotal in inspecting the premises for cleanliness and appearance.
• Assigned duties to staff and scheduling shifts.
• Played a key role in maintaining quality control / assurance in general, established standards of performance and service to the guests.
• Played a key role in making decisions and developing plans for better management of the dept.
• Monitored staff performance so as to make sure that company rules and procedures are being followed.
• Adjudged performance of other duties as instructed by the management.
As Trainer
• Provided proper training and orientation to the staff mainly on HACCP and ISO Standards and Safety procedures.
• Conducted training for staff on daily basis like OJT and Professional training as waiters, hosts and buss boys by using enhanced training methods.
• Significantly contribute in identifying staffs’ actions and evaluating whether it meets company standards.
• Played a key role in maintaining quality control / assurance in general, established standards of performance and service to the guests.
• Played a key role in monitoring and improving guest service and satisfaction through systematic training methods
• Shouldered responsibility of monitoring and adjusting performance of sales and employees.
• Worked in various restaurants and coffee shops in the Hotel as well as in Banquet.