Service Advisor
Ghabbour Egypt
Total des années d'expérience :6 years, 2 Mois
Greeting customers from welcoming to hand over of the customer car
Upsell the workshop offers in terms of service, parts and accessories
Ensure chief technicians are following quality control policy and procedures
Advise customers about necessary service for routine maintenance
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test
Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
Prepare a repair order showing time, cost, and labor estimates for service. Write a brief description of the problem on the repair order to help the mechanic locate the problem
Ensure job controllers are feeding correct/proper operation number
Maintain a high level of self-hygiene and respect company uniform
Respect strictly discount policy based on company policy
Ensure that repair estimates are reasonable and based on company policy and standards and ensure that repairs are carried out within promised delivery time and estimated cost and monitor closely the vehicles repairing
Handle customer’s queries and complaints promptly and effectively
Communicate with clients to determine needs and explain complex issues
Conduct research and studies on site
Manage field activities and implement engineering designs
Diagnose construction or machinery problems
Resolve malfunctions or other crises when they arise
Oversee repairs and technical improvements
Install new systems and technology
Inspect and test material and machinery for safety
Ensure proper maintenance of onsite equipment
Supervise and direct onsite crew (e.g. technicians)
Draft and submit reports