محمد سليمان

Key Responsibilities:*
1. *Supervised and coordinated daily operations* of 50+ riders and 10+ field agents to ensure smooth fleet performance and on-time deliveries.
2. *Monitored real-time dispatch and route optimization* using GPS tracking to assign orders efficiently and reduce rider idle time.
3. *Managed vehicle maintenance schedules* and compliance checks to ensure all bikes met safety standards and reduced breakdowns.
4. *Maintained accurate records* of fuel consumption, maintenance logs, rider attendance, and delivery metrics for management reporting.
5. *Trained and onboarded new riders* on safety procedures, customer service, and app operations to maintain service quality.
6. *Resolved customer and rider issues* quickly by liaising between operations, support, and maintenance teams to minimize downtime.

*Key Achievements:*
1. *Reduced late deliveries by 30%* by implementing shift schedules and real-time route monitoring for 50+ riders.
2. *Improved rider productivity by 25%* through daily performance reviews and targeted coaching on route efficiency.
3. *Decreased vehicle downtime by 20%* by enforcing preventive maintenance checks and weekly safety inspections.
4. *Maintained 98% on-time delivery rate* during peak periods by optimizing dispatch assignments and rider zone allocation.
5. *Cut customer complaints by 35%* through faster incident response and improved rider training on service standards.