OPERATIONS SUPERVISOR( TELLER SUPERVISOR) RETAIL BRANCH OPERATIONS
UNITED ARAB BANK
Total des années d'expérience :14 years, 5 Mois
Work Profile
To manage the daily operations with the aim of maximizing productivity and high
quality services provided to customers in accordance with the bank's policies and
procedures.
Duties and Responsibilities
Cash and Teller
Supervise Cash & Teller activities in accordance with the Bank policies and procedures.
Ensure completeness and correctness of transactions with no cash difference.
Compliance with anti-money laundering (AML) laws and regulations.
Arrange cash transportation activities through Security Agency.
Monitor branch overnight cash limit to ensure compliance to the assigned cash limits.
Supervise handling of ATM activities. Replenish, reconciling and balancing branch & offsite ATMs.
Fund Transfers, Remittance and Trade Finance
Supervise scanning and processing of documents related to Internal Transfers, Standing Instructions, Salary Transfers and Remittance.
Supervise to issue Demand Drafts and control the handling of stock of Banker cheques.
Handling the AML queries from compliance department related to Incoming and outgoing transfers.
Supervise initial checking and processing of Trade Finance related documents (LC/LG/TR).
Cheque Clearing, Collection and Discounting.
Supervise outward clearing timely processing and validate all outward clearing cheques before CB cut of time.
Supervise collection and timely processing of PDC cheques.
Supervise cheques discounting and Bills discounting process.
Checking the Inward CHQ clearing system and make sure to pass/reject all the CHQs before cut of time.
Customer Service
Supervise cheque book requests processing, delivery, cancellation and stock maintenance of Cheque books.
Supervise cheque return process, daily checking and balancing the cheque returns with custodian.
Administration
Review and monitor Branch Sundry/Transit Accounts on daily base and regularize any abnormal entries.
Ensure achieving Satisfactory Audit Rating (Internal/External/Central Bank Audit).
Supervise preparation and submission of Central Bank or any other Reports to H.O periodically.
Responsible for day to day operations of branch activities. Review of daily financial reports, staff attendance/leave.
Other Responsibilities
Target liability customer and assist branch manager to achieve branch assets & liability target.
Conduct Personal Development Review in relation to staff directly reporting.
Any other assignment that may be delegated by the management as deemed necessary.
Back-up of all related functions.
Operations Supervisor
Duties and Responsibilities
Handling branch operations independently like, staffs’ time setting, key holding, opening & closing of branch, supervising staffs particularly while payment and large volume transactions.
Coordinating the branch staff and support them to achieve their individual targets as well as branch targets.
Making sure that giving value added and better service to the customers.
While closing, generating various reports like, TT report, XM report, FC stock report, POS report etc.
Tallying Teller’s cash and forwarding all reports to H.O
Always ready to update the Branch Operations with various circulars from H.O
Customer Service Officer
Duties and Responsibilities
Remitting money all over the world through Telex transfer, Xpress money, Express cheque, ABT and Western union.
Issuing Demand Drafts and accepting Travelers Cheques.
Attending the front line customers fulfilling their needs and offering them the right solutions.
Having good relationship with all individual and corporate customers.
Handling various kinds of Allied Products.
Opening nonresident accounts of various banks in countries such as India, Bangladesh, Pakistan and Srilanka.
Reconciling branch accounts.
Handling Enquiries.
Teller-Forex
Duties and Responsibilities
Buying and selling of foreign currencies in retail and whole sale.
Local purchase and sale of foreign currencies from different exchange houses, banks and companies.
Handling bulk foreign exchanges.
Funding bulk local currencies and foreign currencies to Head Office.
Deciding the volume of FCs to be sold to our Forex department so that branch profitability can be optimized within minimum risk.
Handling big and small all denomination notes and coins for the smooth functioning of the branch.
Setting FC rates, based on our cost rates and market trend.
Cash acceptance and payments against all kind of branch transactions.
Making inter-branch cash transfers if required by other branches.
While closing time generating various kinds of reports and tallying cash.
Duties and Responsibilities
Selling bank products to retail customers.
Opening account for retail customers.
Prospecting customers.
Collecting referrals.
Suggest better investment solutions to the customers and making FD deposits.
After sale customer service.
Master of Business Administration (MBA) Specialized in Marketing and Finance
• Bachelor of Commerce (B.Com) Mahatma Gandhi University, Kerala, India 2001-2004.
Pre-Degree in Commerce Mahatma Gandhi University, Kerala, India 1999-2001.