Muhammed خان

CEO/Executive Director of the community, with Brightwater Retirement Living LLC USA.

General Manager - Administrator

Signature Retirement Living
•Oversaw assisted living community that remains one of few 100% occupancy communities in the system and had 45%-50-53% net operating income (NOI) in

Millwood Community, turning around underperforming assisted living community from 85% to 100% occupancy in 5 months.
•Raised community to #1 in revenue and NOI in system with highest NOI in 4 years of operations, and maintained for entire tenure.
•Planned, co-ordinated, directed and monitored effectiveness of all operational activities.
•Facilitated relationships through effective communications between and among residents, relatives, team members and community to supports involvement and participation in care.
•Responded promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implemented action plans
•Networked with other care organizations to promote continuity of nursing care with other health agencies and community.
•Participated in development of annual operating budget.
•Review financial statements and take action on variances to bring expenditures in line with budget.
•Provided team member development coordination.
•Oversaw recruitment, employee and labour relations, payroll and benefits, orientation, occupational and non-occupational injury/illness, performance management, training, education and other people related functions.
•Used educational resources to plan for effective team member development program including orientation, in-service and continuing education.
•Worked in accordance with organization’s Health and Safety Policies and Procedures, and in compliance with Occupational Health and Safety Act.
•Established, implemented, managed and improved standards for care, and policies and procedures for quality care to meet individual resident needs.

Atria Senior Living & Holiday Retirement
•Led flagship community, largest and most diversified community in portfolio.
•Led entire portfolio of 350+ communities and region in almost all aspects of performance, practices, and results, including highest revenue, lowest percentage of operating expenses and highest NOI (average 68%).
•Developed annual goals, managed budget, purchased supplies and ensured fiscal responsibilities.
•Developed, executed, revised and reviewed business and financial plans for theatre, including operational goals, budget, human resources, assets, attendance levels, food services, sales, marketing, and community involvement.
•Managed all aspects of onsite independent senior living program, providing open ear and heart to residents.
•Managed lead management database to property and effectively converted prospects to residents.
•Teamed up with sales and marketing team to execute strategic sales plans.
•Achieved community and company goals and occupancy expectations while handling bookkeeping, general accounting tasks, and operations.
•Scheduled and coordinated services to residents of independent living community and prepared documentation of services provided.
•Marketed services directly to residents and maintained contact with resident families.
•Analyzed marketing competition, market conditions, and competitive services/products in local market area; and recognized possibilities to share community story with local newspapers and media outlets.
•Hosted events for neighborhood groups; helped plan special events and promotions to promote community to local neighborhood.
•Assisted prospective residents, family members and/or advisors in decision-making process.
•Created succession plan and provided consistent performance and feedback to all levels of team.
•Addressed performance issues in timely manner using effective performance management tools.
•Worked safely, and ensured all levels of team were made aware of and followed safe work practices.
•Remained prepared to respond to emergency situations as required.
•Earned Holiday Touch of Excellence Award in

General Manager and operating partner fir Heritage Inn and Restaurants.