Team Leader- for Travel consultants Dyn Corp US Project
kanoo Group
Total des années d'expérience :21 years, 2 Mois
CORRENTLY WORKING AS AMEX ACCOUNT KANOO TRAVEL (DYNCORP) US GOVT PROJECT
All travel arrangements for DynCorp staff including reservation ticketing, visas and hotel
Arrangements.
Provide efficient and superior handling of corporate clients with regards to airfares, itineraries and other travel arrangements based to their need.
Effectively applying up-selling and cross selling techniques to enhance client experience, increase company revenue and promote travel destinations.
Offering excellent service, ensuring client's needs are met and surpassed; business travel requirements of each individual client are booked accurately
Building professional relationships and rapport with clients to deliver personalized customer experience.
In case of non availability of seats recommend alternate classes of travel, routes or carriers and effectively sell space.
EXPERIENCE IN AMEX IN KANOO TRAVEL KBR ( Kellogg Brown & Root )US GOVT PROJECT 2005-2009
KBR certificate of appreciation (USA Government Project)
Best customer service associate
Leading and motivating in-house and outsourced employees to provide best-in-class travel service, motivating and encouraging staff members to achieve business targets.
Interacting with KBR project staff regularly, acting as one point contact between KBR and company staff. Monitoring daily operations to confirm compliance with contractual terms and keeping the project manager updated accordingly.
Building professional relationships and rapport with clients to deliver personalized customer experience
Make travel related reservations and issue tickets to clients, taking care that all relevant airlines rules and regulations has been met, at the same time bearing in mind the product delivered meets the clients requirements and expectations
Read and implement all changes to Airline fares, schedules etc to deliver an error free service to clients.
Reservation and Ticketing