BIS Engineer/IT Officer
PEPSICO
Total years of experience :19 years, 10 Months
Currently focusing on Windows 10, O365 migration for whole users in MENA region Responsible for the local operational execution and support of all local Infrastructure activities in the defined OPUs (operating unit). This includes the local hardware activities, i.e. install, modify, add, remove, change of local devices (PCs, Mobiles, Printers, Servers, Storage routers access point, and Switches) and locally install software components, as well as the inventory management of the hardware assets, the execution of rollout 200+ Business user support on 24x7 Basis as single point contact in the region projects on local level in alignment with global or regional frameworks ITIL Implementation at work- Service NOW Incident Management: Use service NOW to attend day to day calls. Resolve all calls related to software, hardware, e-mails, network etc., and update the incident status Problem Management: Escalate regular incidents and problems to second level of support based on defined investigation triggers Controlling and administrating active directory and GPO for UAE OU Knowledge Management: Contribute to KEDB (Known Error Database) and share information among colleagues for faster call resolution Perform IT technical Service delivery role, including support of desktops, servers, backups, Printers, handheld Active-Sync, Networks, IPT, AirWatch, Atempo, skype for business, SharePoint and GNAC Visit and provide technical support to remote locations Office 365 administration and troubleshooting System Inventory and patches, applications updates through SCCM platform Polycom TP administration and support for Skype 360 meeting Cisco IPT Administration Customer communication- Support request Progress updates, Services outage notification’s Priority 1 Incident communications Compliance with global policies and procedures and ensuring the support request has the required audit and approvals trail Backup operations Using Feng Office to share the ongoing and future projects with the team and updates the data Managing and administering user accounts (creating/terminating employee IDs, unlocking accounts
and managing access to applications) using the PepsiCo myIDM super user access.
Planning and designing Windows Active Directory Environment
•Migration from Windows 2003 domain to Windows 2008 domain
•Migration from Exchange Server 2007 to Exchange Server 2010
•Implementation of Windows 2008 domain architecture
•Implementation of Online Mail Archive feature in Exchange Server 2010 Exchange
•Mailbox Migration: Implemented Front-end Back-end Architecture for Exchange Server 2007. Installed another exchange server, moved all the mailboxes and Public folders to the new server
•Administration and troubleshooting of Exchange 2010 Servers.
•Configuration of DNS servers maintaining servers (Windows 2008 server, Exchange 2010, DNS, DHCP
•Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers
•Enabling quota management for the users
•User rights and ID Management
•Group policy implementation for domain and auditing
•Planning and deployment of the Group policy for the security features of the Company
•Planning and design roaming User profile in 2008 server for our sales team.
•Management of LAN and WAN Servers, desktops and Network Connection
•Installation and implementing of Android base application Blasé for our sales team in all region in UAE
•ERP Oracle Support for all region users via RDP
•Administration, Installation, Configuration and Maintenance of various technical modules
•Network Installation and Configuration for all region in uae through MPLS
•MS Exchange 2010 Administration and monitoring
•Second level support on desktop OS such as Windows Xp, Win7 and Windows 8
•Configuring and troubleshooting mail clients like Outlook express, Microsoft Outlook and OWA
•Microsoft Server’s Process Monitoring
•Escan Corporate Antivirus updating and Pushing to all clients via Escan server
•Network Printer’s Monitoring
•Masafi Call centre IT Support
•VPN support for Remote Users
•Proxy server monitoring and controlling for users
•First level support on desktop hardware.
•Resolving network connectivity problems at the Region level
•24/7 Client support
ABUDHABI MAR (ADM SHIPYARD) ABU DHABI MAR is a dynamic, new, financially strong group, building and refitting yachts to the highest standards. With shipyards in France, Germany, and the United Arab Emirates, the group has combined engineering and collective experience in all construction materials
Systems & Network Administration
•Installation, Configuring, Administration and trouble shooting of network operating System.
•Assign privileges to users and groups.
•OU and GP Managing
•Creating and Managing File system.
•Install Software Packages / Patches.
•Network printer& scaner administration
•Troubleshoot hardware & software problems, and take necessary corrective actions
•Managing Disk Quota on Servers for the users.
•Second level support on desktop OS such as Win 7 Professional & Vista Professional..
•First level support on desktop hardware.
•Resolving network connectivity problems at the client level.
•Internet access configuration and Proxy settings
•Creating domain user accounts, groups and shared folders and assigning permissions to them
•Asterisk (Unix base) IP Telephony Systems.
• Oracle Vm virtual box and VM player for virtualization
•Worked along with Cisco routers, switches and AirNet Wi-Fi antenna
•Terminating and splicing fiber optic cable multimode & single mode (Indoor & Outdoor Cable)
• Perform testing and rectification of fibre optic cables using Fujistu network
•IP camera’s configuration and monitoring for yard purpose
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•Technical Support
•Provide assistance for technical support team including other branches.
•Solve escalated calls from the other branches in UAE
•Turnstylgate and Access Card system’s controling Through Network
•Fibre Optic cabeling and splicing
•Yard Network Infrastuctre
•Network digram and desgin Infrastuctre
•Mail & Web Server Administration
•Configuring and troubleshooting mail clients like Outlook express, Microsoft Outlook and OWA
•MS Exchange 2007 and 2010 Configuration
•Assign E-mail storage quota for users based on privileges.
•Maintenance of Exchange Information store & files.
•Configure Microsoft Outlook Web access to access University Email from Outside.
Routine maintenance of Company Web server & Monitor the performance
Involved in the network troubleshooting and installation of various application software
•Administration, Installation, Configuration and Maintenance of various technical modules
•Cisco router’s installation and configuration. IPSec VPN configuration site to site and client’s,
•Cisco firewall ASA configuration, troubleshooting IOS for Cisco routers and firewalls
•Cisco root bridge and non-root bridge’s configuration. WLAN configuration
•Installation, configuration and troubleshooting ASTERISK server for VOIP
•MS Exchange 2007 installation and configuration for domain users
•Handling 2008 and 2003 MS server’s
•VOIP configuration through VPN
•Fusion splicing for fiber optic cable, testing, looping and installation
•Finger tech machine installation and configuration on the Network
•Configure and controlling Security Camera’s on the WAN
•Troubleshoot hardware & software problems, and take necessary corrective actions
•Configuring NAT in CISCO router
•Configure Network Protocols TCP/IP, Net Beau for PCs
•Maintain network devices CISCO routers, firewall’s& switches
•Instalation and Configuration of CISCO UC 520.
•Fibre Optic networking
Systems & Network Administration
•Installation, Configuring, Administration and trouble shooting of network operating System.
•Assign privileges to users and groups.
•Creating and Managing File system.
•Install Software Packages / Patches.
•Troubleshoot hardware & software problems, and take necessary corrective actions
•Managing Disk Quota on Servers for the users.
•Second level support on desktop OS such as Win 2000 Professional & XP Professional..
•First level support on desktop hardware.
•Resolving network connectivity problems at the client level.
•Internet access configuration.
•Creating domain user accounts, groups and shared folders and assigning permissions to them
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Technical Support
•Provide assistance for technical support team including other branches.
• Solve escalated calls from the other branches in UAE
TRANS EMIRATES SYSTEMS, Abu Dhabi. Trans Emirates Systems is a leading Integrators and Service providers in UAE in the Information Technology Domain
for Corporate Customers (Gulf Air ETA, EDICO) Etc
On site maintenance of network infrastructure with multinational clients like BSNL, Citibank, Vijaya bank etc. with whom we have signed AMC.
•Hardware maintenance & troubleshooting
•Networking and structured cabling
•Software Installation & maintenance.
Network Administration of the Corporate Clients.
•Set up and managed a medium sized Windows 2000 network.
•My responsibilities included taking backup, troubleshooting computers, printers, outlook, internet and intranet connectivity