Business Development Manager
Al Rawaq General Trading and Contracting Co.
مجموع سنوات الخبرة :24 years, 10 أشهر
• My core responsibilities for sales and marketing business development initiatives, identifying and capitalizing on new growth opportunities, fostering key relationships, and expanding the client base.
• Executing strategies that align with the company’s long-term vision and goal.
• Explore new revenue streams, broaden Company Products/Services offerings, entering new markets, select and train DSRs, and maintain a competitive advantage.
• Allocate personnel to projects based on client needs.
• Support clients in project planning, execution, and completion to meet requirements, time and budget.
• Major Accounts, Clients and Projects:
Hyundai Engineering. MOC. Hayat Communications. Wasaq Group Constructions.
I serve as a Director of the organizing committee for the Kuwait Arabian Horse Shows, reporting to the Chairman. It’s a prestigious annual national festival for Arabian Horse competitions, hosted at Kuwait State Arabian Horse Center of the Diwan Al Amiri - Bait Al Arab.
My role includes:
• Securing the overall success of the Arabian Horse shows.
• Event management. Including marketing and building client relationships.
• Promote the shows, enhance the brand presence and maximize impact.
• Driving PR marketing and sponsorship sales initiatives for corporates and horse owners.
• Oversee content creation to engage audiences and implement various strategies.
• Enhance the experience and benefits for VIP guests and ensure their satisfaction.
• Manage and coordinate local and international Media Partners involved in live streaming and events broadcasting.
• Execute targeted advertising and marketing campaigns for sponsors brands.
• Plan and manage the outdoor exhibitions from concept to closure.
Key Responsibility Areas:
• Develop Strategies (Media, Marketing & Sales).
• Fundraising Sponsorships.
• VIP Hospitality Services and Experience.
• Corporates Sponsorships.
• Arabian Horse Owners Sponsorships.
• Community Engagement and Public Relations.
• Entertainment Programs.
• YOY Growth Analysis.
• Budget and Financials.
• Content Marketing.
• Digital Marketing and Advertising.
• Outdoor Marketing and Advertising.
• Audience Counting Analytics.
• Exhibitions Setup and Management.
During the COVID-19 pandemic year and shutdowns, I volunteered to care for elderly vulnerable individuals. Through this volunteer experience, I have become more compassionate and adaptable in hard human conditions during a challenging time. it was a great opportunity to contribute positively to the community and taught me invaluable lessons in empathy, resilience, increased patience and tolerance. It has deepened my compassion and made me realize more of my inner strength, capabilities and interpersonal skills.
• Served as KAM Project Director, responsible for leading all aspects of program management for Ooredoo (Wataniya) Telecom and reporting to Delivery and Service VP and Marketing - Sales VP.
• Leading Level 1-3 planning and execution for the projects.
• Developed HL/LL plans for pilot solutions and new projects, outlining their execution, and drafting technical proposals.
• Participate in Core 3 as a Contract Fulfilment Representative (CFR) in QTEL Key Account and group functions weekly meetings.
• Supported decision-making for long-term vision, strategic planning, and ensuring well-managed customer satisfaction and relationships.
• Supported the key account and sales department by contributing to the Level 0 planning and execution.
• Delivered Proof-of-Concept presentations during trial projects, and RFQ Technical clarifications for new proposal negotiations with Wataniya and QTEL Group Procurement Senior Directors.
• Led the presale activities planning and generated the technical proposal for the 4G swap project,
• Conducted weekly PMO meetings to discuss and analyze technical case studies, sharing technical and management knowledge to enhance the experience in swap, cutover scenarios, and integration and fallback preventions, and ensuring project success.
• Managed new sales solution and delivery projects, of (2) two figures million amount in revenue (US), from initial planning to execution and leading the technical teams ensuring their productivity in project workflow from initiation to closure.
Key Responsibility Areas:
• PMO Management.
• E2E Project Management.
• Team Building
• Delivery and Service Process Management.
• Account Management.
• Vendor Swap Management.
• Contract Management.
• Stakeholder Management.
• Outsourcing Management.
• Technical Proposals.
• Support Marketing And Sales Planning.
• Bidding Management.
• Network Solutions Architecture.
• Projects Financial Management.
• Revenue and Collection Forecast.
• Sales Presentations.
E2E Project Management:
• Oct 2010 - Turnkey and Radio Network Expansion projects - STC/Viva Telecom.
• Nov 2010 - Marketing Project, Huawei ICT/Telecom Solutions “Road Truck Show” - Cellular & ISP Operators.
• Dec 2010 - LTE/EPC Trail Project - Wataniya Telecom.
• Jan 2011 - LTE innovation Service Station @ InfoConnect exhibition - (Wataniya Telecom)
• Mar 2011 - Ph 1, Swap of 70 MW Links in 6 Hub locations - Wataniya Telecom.
• Mar 2011 - Ph 2, 3, 130 MW Links Swaps - Wataniya Telecom.
• Mar 2011 - LTE / SRAN Radio Network Modernization (Ph1, 2, 3 Proposal) - Wataniya Telecom.
• Mar 2011 - Radio network refarming (Phase 4 Proposal) - Wataniya Telecom.
• Mar 2012 - iCache Engine Solution (P2P/ Video/ Http) - Wataniya Telecom.
• Apr 2012 - NAT, Network Address Translation Solution - Wataniya Telecom.
• I was responsible for the managed service project office Kick-Off in Bahrain from S2E and recruiting the workforce for the Huawei turnkey project - STC/Viva Telecom.
• Leading the project operations to success,
• Maintaining financial health and performance,
• Overseeing the entire outsourcing process for the setup.
• Handling the project procurement and negotiating managed service contracts.
• Maintain the strategic partnership with Huawei and secure the fulfilment of the frame agreement requests, and new services contract management.
• Responsible for engineering departments to align with Huawei operation procedures.
• Ensure the team members for the network operations center (NOC), front-office operations and back-office engineering, and managing the first-line maintenance teams effectively handle network failure and upgrade activities while maintaining the accuracy of SLAs/KPIs.
Key Responsibility Areas:
• Expansion to set up and run MS project.
• Key Account Management.
• Finance Planning & analysis.
• P&L Management.
• Budgeting and Cost Control.
• HR Planning, Recruitment Management
• Contract Management.
• Revenue Forecast & Collection.
• E2E Technical Management
• Customer Management.
• Resources Management.
• Procurement and Pre-Sales.
• Sustainable Growth and Profitability.
Project Management:
(E2E - Procurement, Presales, Contracts Management, HR & Recruitment).
• Jul 2009 - FLM/FO & Back Office Network operations and maintenance service - Viva STC Network.
• Jan 2010 - BO Back office Engineering operations and maintenance service - Viva STC Network.
• Jan 2010 -Diesel Gene-sets maintenance services incl. consumables - Viva STC Network.
• Feb 2010 - CoW Sites maintenance service - Viva STC Network.
• Mar 2010 - Island site generators maintenance service - Viva STC Network.
• Apr 2010 - CoW sites Installation and re-location Services - Viva STC Network.
• May 2010 - Siebel system training to Call Center Agents for subscribers handling - Viva telecom.
• Jun 2010 - (Presale) FLM - Network operations and maintenance - Alcatel Lucent, Qatar.
• Jul 2010 - (Presale) FLM -Network operations and maintenance - Zain Telecom, Bahrain.
• Worked as a senior project consultant to Ericsson. In charge of turnkey project change and restoration management to achieve project targets of IRANCELL- MTN telecom and customer satisfaction in Esfahan and Yazd provinces. Initiate, plan, execute, monitor, control, and close the project in consultation with the relevant line organization functions and the project staff assigned.
• Participate in core 3 concept as FR. Preparing Project Specifications, budget, resource profile, time schedules and a quality plan for the Project Sponsor's approval. Use PROPS-C methodology including adherence to all TG milestones.
• Steering the project to its highest performance for building new sites and rollout through accurate planning, managing the procurement and supply, management to regional technical engineering departments, controlling outsourcing supplier’s activities, and adherence to contractual requirements in line with Ericsson telecom conditions and standards.
• I successfully managed the rollout services for Ericsson in Esfahan province, aligning the project team with organizational and project objectives. I enhanced the visibility of project challenges and necessary performance to achieve milestones, overcoming regulatory barriers that had stalled progress for an extended period by MoC and TCI/MCI. Additionally, I secured key stakeholders' support in resolving any obstacles hindering Ericsson's operations.
Key Responsibility Areas::
• Project Planning.
• Stakeholders Management.
• Resource Management.
• Sites Rollout Planning.
• Customer Management.
• Subcontractors Management.
• Site Acquisitions and Civil Works Construction.
• Engineering Planning.
• RND Design and Implementation.
• Sites Power Mangement.
• Radio Access Network Implementation.
• Quality Assurance and Acceptance.
• Monthly Budget Planning and Controlling.
I was responsible for overseeing radio network implementation projects at Saba-Fon telecom operator. My responsibilities included planning upgrades for BSS and MW radio networks, managing implementation and integrations, and closing the commercial acceptance.
In addition, provide presale and technical sales support to the key account department for the new tender of the nanoBTS solution.
From 2006 to 2007, I served as a member of the presales and engineering management planning team, supporting the sales division of the Kuwait office with planning for new tenders and proposals for implementing new technologies pilot projects.
• WiMax Solution Trial Project Management, - Arab telecom.
• Skyweb WLAN Solution Trial to South-Surra network coverage - United Cable Company - Kipco.
From 2005 to 2006, I took on additional responsibilities within the presales and engineering management team to support the local and Middle East PMO to work closely with the Sales account teams during the planning of E2E projects tenders to generate the technical proposals for new implementation rollout projects, and Vendor equipment swap projects.
• DU Telecom (UAE).
• Wataniya (Palastine).
• Mobitel Telecom (Sudan).
• Irsal Telecom (Lebanon)
• Najma Telecom (Algeria)
From 2003 to 2005, I held a management overseeing radio projects Implementation of Wataniya telecom operator. I was responsible for planning, monitoring and controlling BSS network rollout schedules, new equipment configuration designs and technical activities, including (TAC-2) level-2 customer support for BSS network error escalations and maintenance.
From 2003 to 2004, I was responsible for planning and managing network site upgrades and equipment swaps. I facilitated the technical team's understanding of various aspects, including base stations, transmission, power, and site installation. This involved establishing clear scopes of work, and schedules, and ensuring the team's capability to deliver high-quality work that met contractual specifications and obligations.
From 1999 to 2002, I served as a BSS engineer on Siemens' implementation team for the launch of Wataniya mobile operator radio networks. In this role, I was responsible for overseeing the implementation and acceptance of radio networks with the customer. This included managing the new BSS, BTSE equipment integration, and network equipment upgrades (software and hardware).
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