Relationship Manager
Gulf International Bank
مجموع سنوات الخبرة :10 years, 7 أشهر
• Manage the financial portfolio of bank’s customers in the headquarter while strategically driving the sales of the bank's products and services.
• Manage current account portfolio of large number of customers and spearheaded efforts to ensure designated portfolio growth; developed a target sales pipeline and aggressively marketed banking products.
• Develop bank’s customer base and establish long-term relationships with the assigned clientele portfolio; manage the total interest of clients by matching bank’s financial and investment product solutions to their business and investment needs.
• Identify customer needs, assess their risk appetite and provide advice on financial investments.
• Build and manage rapport with corporate customers to ensure optimum customer acquisition, retention and revenue generation from sales of corporate banking products and services.
• Responsible for analyzing countries' economies, outlook, future and performance.
• Conduct thorough financial & credit analysis including worthiness of applicant, loan structure, risk return, applicant industry profile including historical data on P&L performance, present financial condition and cash flow to determine the degree of risk involved in extending credit or lending money and suggest re-structuring, if required.
• Prepare and deliver lectures and training programs for students in business fields.
• Create and maintain an engaging learning environment for students, provide practical hands-on teaching and incorporate innovative teaching/research methodologies to enhance the learning experience of students.
• Assess students’ coursework, assign grades and maintain course/student records in accordance with university regulations; manage student behavior in the classroom by establishing and enforcing rules and procedures.
• Initiate and deliver academic programs in compliance with university goals, assess students’ performance and modified teaching techniques based on assessment feedback.
• Endeavour to maintain high student moral and motivation, monitor the learning styles and developmental stages of the students, develop students’ learning enthusiasm and ensure student discipline.
• Make learning sessions interesting and lively, ensure involvement of each student and encourage debates and discussion to improve students’ cognitive thinking process.
• Review course content periodically to ensure it met students’ learning needs and help enhance their knowledge of the subject.
• Liaise with existing customers, provide them with appropriate banking products/services information to secure more business, gather new contacts from the existing customer base and maintain healthy business relations with them.
• Identify cross-selling opportunities for different bank products to existing and new clients, provide clients with financial advisory services, and resolve customer grievances in time while building a loyal customer base.
• Ensure high level of customer service orientation and application of bank policy; provide quality services and competitive pricing to clients; resolve customer conflicts, ensuring complete customer satisfaction.
• Prepare budgets, cost reports, sales report, employee performance report, branch grading and financial forecasts to aid strategic decision making.
• Evaluate financial reporting systems, accounting procedures, and make recommendations for changes to procedures, operating systems and other financial control functions.
• Supervise administration of the finance and accounts department and maintaining co-ordination between various departments of the Company for smooth functioning.
• Prepare periodic financial analysis reports of the company and submit to the management with depth analysis of financial position, performance and trend analysis etc.
• Manage KYC implementation and performance, and commit to compliance requirements and authorities' regulations.