Muhannad AbuHassan

Consultant and taking role of CTO to do:
1- Digital Transformation
2- digital Marketing enablement
3- IT ops
4- AI Journey

Consolidated multiple Education solution providers under one holding company including Second Step *UAE and Jordan), Ibtikar (UAE), and ITWorx (UAE, and Egypt).
Productized all solutions under two main products
Learning Space, Mother of all education applications that enable the student and teacher to access all platforms from all Nebras solutions or third party application into one single Portal experience, and revised international awards of the best solution world wide
Curriculum & Content development for education covering English as a Second Language, Innovation, Ai, and Design and Technology including educational kits.
Secured accounts of MOEs in UAE and Egypt and deployed Nebras solutions, also did many POC’s with more than 20 regional MOE’s and raise their awareness for new technology Trends that Nebras is facilitation and making available in the market.

Establishing a strong IT team with proper IT org structure including (BRM, L0-L1-L2-L3 application and hardware support, NOC, SOC, PMO, DevOps platform, Development team, IT administration) with defined roles and responsibilities to service both operational models of Distance-learning and Back-to-school and off course work-from-home.
Obtain ISO 20000 and ISO 270001 all processes along with process to secure ministry assets registration.
Fine-tuning Microsoft Enterprise Project Management (EPM tool) to reflect monitory and control of all aspects of projects and recognizing such achievement by the strategy department by deploying it to all ministry section and units.
Fine tuning the implementation of ITSM tool (Ivanti) to comply to ISO 20000 and establishing proper process and IT support teams to increase handling tickets from 23K to more than 84K tickets per month and droping Average handling time by 90% and establishing monitored effort time to replace time attendance system.
Establishing best practice business new requirements process and classification standards.
Initiating SDDC journey of the ministry and I am sure the project is on the right track as it started delivering to the ministry and it will be closed by Sept 2020.
Developed many new initiatives and RFP’s to fine-tune the IT strategy of the ministry.
Laptops refurbishments and saving millions of dirhams to the ministry
CCTV journey by selecting the right solutions and technologies, I hope execution will liquidate soon
5 years strategy plan to down size L1 support from 200 Engineers to 65 professional Engineers with proper Transport model (VANS) and using optimized AI ticket scheduling systems
Platform for zero code for consolidating all eservices and workflows
Students laptop 1-1 distribution plan and execution process for delivering laptops to student homes
MDM asset registration and asset validation process for all 250K students laptops by September 2020
Working with the team 24x7 for months to secure distance learning and work from home journey in UAE, that was triggered by the COVID19 pandemic.

YHL is a UAE based conglomerate corporation comprised of more than 40 business units in the UAE, it focus in business development and investment establishment based in Abu Dhabi. The YHL employs over 6, 000 people globally.
ITQAN CEO / YHL Group Chief Information Officer Aug 2015
Reporting to the Group CEO and leading ITQAN team of 240 people. Accountable for moving ITQAN from traditional ICT enabler in a very tough competitive market that follow Hire-and-Fire cycle to an innovative IT enabled services \[ITeS\] company with unique value proposition, that within 5 years will be able to maintain it’s bottom line cost from such services. Also lead EAI Group IT role to develop IT as a business enabler for Technology Collaboration Journey and Information Correlation Journey to secure business optimization.
Develop a five years strategy to an ICT system integrator to secure a value proposition in the market by furnishing innovation environment to built IP’s and patents, and putting a plan to develop seven new value proposition and securing all aspect of contracting terms.
Develop ITeS environment to secure nine business functions from traditional services to IT enabled services by building functional service catalogues and maturing these services to be provided to customers and generating new revenue streams for the organization.
Reducing total cost of ownership of Oracle ERP from USD $3 million per annum to US$2.2 million per annum and put a three years plan to reduce the cost to US$700 thousand per year without affecting the operations.
Guiding the team in maintain certification in ISO 9001, ISO/SEC 20000 (ITIL) and ISO 27001.
Develop plan to build in-house private Microsoft cloud similar to Office 365 collaboration layers.

Held different position in the group plus Board and committees member for the following :
CEO/ Established a start-up company Digital OKTA specialise in cloud enablement and digital transformation journey.
Group CIO
GM for Yas Digital Medial company that specialize in Robotics & uBank.
GM for Second Step Software development house in Jordan, specialise in Low cost software deployment.
Executive Committee
Business Process Modelling Steering Committee.
Eon Reality Board Member

HSA is a multi-national corporation comprised of more than 92 business units in the Middle East and North Africa (MENA), Africa, the UK and the Far East with interests in manufacturing, petrochemicals, oil & gas, mineral mining and cement production. The HSA group employs over 37 000 people globally.
Group Chief Information Officer 2013 to Jul 2015
Reporting to the CEO and leading a global IT team of 350 people. Accountable for establishing the IT strategy, governance and DOA models for the group; providing the vision, framework and leadership to enable the group with technology collaboration and cost effective IT initiatives; leveraging SAP ERP to provide services such as project management, change management and ERP support; aligning IT priorities with business goals using a best practice SLA within a strategic shared services framework; staying abreast with trends in technology; promoting business enablement through technology innovation; ensuring that IT operations adhere to group corporate governance and corporate policies; acting as an advisor to the CEO with regards to alignment of strategic IT initiatives.
Reducing total cost of ownership by USD $1.5 million per annum (60%) whilst enabling all 8 layers of collaboration, building enterprise architecture and maintaining proper IT operations as per ISO/IEC 20000 and ISO 27001 by moving to Cloud Windows 365.
Guiding the team in obtaining certification in ISO 9001, ISO/SEC 20000 (ITIL) and ISO 27001.
Saving USD $7 million in SAP implementation costs for the first 3 business complexes (with 7 to 10 factories each) in Yemen by using the Rapid Deployment Solution (RDS) and developed pre-implementation readiness tool, resulting in SAP being implemented within 6 months, enabling 65 business processes and 1128 functionalities.
Unifying IT standards across the group by gathering and consolidating information via an online monthly meeting to measure and drive business enablement.
Recommending outsourcing of SAP support to India, dropping SAP support costs by USD $139k per annum in Malaysia.
Diminishing IT overspend by USD $335k in the Far East as well as strengthening the IT environment and providing better security standards by revising regional IT structures.

A subsidiary of Emirates Advanced Investment (EAI), C4 Advanced Solutions is a 100% Emirati owned technology and security services company, targeting all major areas of the ICT sector.
Chief Solutions Architect 2012
CIO Shared Services 2010 to 2012
Reported to the COO and led an IT team of 150 people. Was responsible for the allocation of technology resources among all business units in the company through a shared service centre and utilised technology innovation such as providing private cloud services to the group. Was accountable for obtaining ISO 20001 certification and maintaining ISO 9001 and 27001 certifications.
Decreased office rental costs from AED 24 million to AED 11 million per annum by consolidating individual IT departments from 28 business units into a shared service centre, operating from a single location.
Built a single shared services datacentre with ISO/IEC 20000 and ISO 27001 certification and moved IT services from 28 business units with less than 4 hours downtime for each unit during the move.
Completed the full merger due diligence of C4AS IT and Itqan companies into one IT service provider, reducing IT provision costs by 40%.
Launched a C4AS solutions architect department to provide customers with latest integration solutions for computer systems, networks, applications and user interfaces.

Developed the Group IT strategic intent:
 Aspires to the state of the art IT support function for NH Group and subsidiaries around the globe through calibrating IT as a competitive weapon in Tuff and ease market situations and leveraging IT for growth and competitive advantages via utilizing Technology innovation to increasing value proposition by providing the business with:

Responsibilities:
• Develop IT strategies, vision, and enlighten it to senior managements
• Defining and governing the architecture and technical strategy of the central IT group
• Promote business transformations by visualizing the current situation and achieve optimization
• Utilizing Technology innovation to increasing value proposition
• Standardization of business support initiative to market best standards (ITIL, SOE) via Proximity and accessibility of expertise and responsiveness on timely bases.
• Develop IT organization by Attracting and retaining IT staff with diversity, specialization, depth, and breadth of expertise
• Provide the business with Hi availability IT shared services excellence center.
• Develop IS systems synergy between all business units by building real-time Knowledge Management systems and utilize IT excellence for helping the business in its process Reengineering initiative and Grow the Business Applications to a full fledge SAP - ERP system.
• Practice objective evaluation of return on IT, Maintaining appropriate level of IS/IT investment and Completing IT initiatives within budget and time frame.
• Reinforce information security and information management
• User/customer satisfaction with IS/IT

The company is among the Kingdoms premier airliners.

Achievements :
• Started the airlines IT initiatives from scratch, rolled out IT plans well ahead of scheduled business agenda with very high productivity and efficiency.
• Instituted 24x7 help desk support department servicing 100 call center agents, 270 travel agent and airline offices in airports kingdom wide.
• Led website initiatives that contributed 55% of company revenue and hosted its services worldwide with zero down time.
Recently assumed responsibilities as Director of Business Facilities.

Responsibilities :
• Managing all business facilities right from business requirements into turnkey operating facilities, designing fully non redundant infrastructure WAN between HO, DR site, showrooms and airports across KSA.
• Calibrating project resources in order to accomplish goals required within constraints such as time, cost and agreed quality standards.
• Defining MIS standards and policies, hardware purchase standards in compliance with external auditor recommendations, mitigating critical business issues and developing immediate and long term solutions.
• Continuously monitoring progress in terms of the status, budgets and modifications due to external factors and reporting to senior management.
• Anticipating and catching deviations from schedule simultaneously identifying and managing potential risks by taking corrective action.
• Negotiating consensus among team defining acceptance criteria, acknowledging staff capabilities and aligning the same with responsibilities in addition to motivating and providing feedback.
• Understanding of relevant methodologies, core processes and transferring knowledge acquired to project team members.
• Optimizing website for e-ticketing and corporate affairs, marshaling in-house call center and outsourcing CISCO call center setup with full DRP plan covering no single point of failure.

Recruited by parent company PepsiCo to manage and implement turnkey IT solutions for business associates in the MENA region.

Career Chronology :
• May 04 - Nov 06 : Saudi Snack Foods Co. Ltd., KSA
• Oct 98 - Apr 04 : Jordan Aerated Water Co., Jordan

Achievements :
• Appointed for expertise in Oracle ERP implementation across MENA and assigned as part of task force to assist audit team in the regional audits across GCC .
• Led a USD 1 bn project with 765 consultants worldwide, cleared all audit exposure and was instrumental in enforcement of SOX compliance in audit standards.

Responsibilities :
• Lead a team of programmers, technical support specialists, database administrators, system analysts and other IT professionals to create integrated range of ERP solutions.
• Utilized AIM methodology for diverse financial, sales, manufacturing, systems and linked the same with RDBMS & OLAP modules, ensuring cross platform interface with WAP enabled and mobile computing devices.
• Evaluated and identified organizational requirements, implemented SOPs, best practice and key performance indicators.
• Upgraded IT infrastructure, implemented quality assurance, defined acceptable levels of security, provided for disaster management and data recovery provisions.
• Computed man-hour estimates and modified technical methodology to suit costing, periodically analyzed prospective business scenarios and effected course corrections in addition to reengineering processes.
• Drafted and presented annual operating plans, reported progress of projects and achievement of milestones to the Regional Manager.
• Coordinated across departments, liaised and negotiated delivery and pricing structures with vendors, suppliers and external outsourcing agents.
• Kept abreast of latest technological advancements, computed departmental costing, monitored software use licenses, provided secure access to remote system users, recruited and trained personnel.

Assumed responsibility as club project Director and subject expert for integration of Micros and Fidelio systems with the club membership system and marshaled project resources for 6 months.

Achievements & Responsibilities :
• Directed a project for 6 months to sell the PBX logging system called Telephone Logging System (TLS), later purchased by OKI exchange systems.
• Supervised and managed the installation, configuration, enhancement, and maintenance of computer systems encompassing Micros, AccPac, Fidelio, MemberTrack and networks deployed in administrative departments.
• Designed operating and capital budgets, maintained close tabs to ensure adherence to the same, maintained procedures, policies and standards to continuously improve departmental and institutional IT efficiency.
• Organized training of staff members and end users of administrative systems in addition to working closely with department heads and designated staff to identify and prioritize information systems requirements.
• Communicated institutional requirements to vendors and outside organizations and liaised as a primary interface for project status, risks, issues and expectation management.
• Identified and analyzed critical business issues and developed immediate and long term solutions including enhancements to existing core applications, new software packages and customer programs.
• Defined MIS standards, policies and hardware purchase standards in compliance with external auditors recommendations.

Achievements :
• Was the founding member, controlled 33% stake and had membership of the BOD with additional responsibility as Director - Engineering Services and Acting Director for Software Development.
• Represented 38 brands, clocked solid profits and ventured into real estate investments, amassing a portfolio comprising a 7 story building and a family managed fashion apparel business.
• Served as Project Director for Century Investment Holding Company

Responsibilities :
• Recruited a team of professionals with budgetary allocations for a surplus team of contractual professionals on a project-to-project basis.
• Developed organizational infrastructure for operations, technical and finance for each subsidiary as well as every department within.
• Marketed technical affairs, extensively researched requirements of prospective clients, delivered presentations, highlighted potential value addition and cost benefit analysis from the client’s perspective.
• Negotiated contracts, coordinated with various project heads, reviewed and finalized design details.
• Controlled cash flow, maintained credit line with various vendors, ensured provisions for a comfortable surplus buffer and created stage-wise profit projection reports in consonance with preceding factors.
• Identified, deputed, and delegated responsibilities to a team of core competence managers heading overall marketing, operations and technical divisions.
• Ensured compliance with corporate requirements and spearheaded commercial negotiations to deliver both short and long term business benefits.
• Developed and implemented sales and pricing strategies, coordinated with operational managers in contributing to profitability of projects, products, associated contracts and sub-contracts.

Highlights :
• Designed inventory and accounting system with 3 programmers for 6 months using clipper platform.
• Established and maintained sound backup and recovery policies and procedures, designed allied interfaces and oversaw their implementation.

Other Relevant Experience :
Jan 90 - Jan 98 :
Member, Jordanian Business Community
Highlights :
• Represented private sector investments into the Jordanian markets and worked on a multitude of projects including the establishment of printed circuit boards factory under the umbrella of the British Printed Circuit Boards Institute and the Jordanian Army.
• Worked with many projects in setting standards and meeting with foreign investments representing the private sector of Jordan at the Customs Department, Military Security Department, and The Exports institute of Jordan.