Senior customer account executive
Aramex international
Total des années d'expérience :12 years, 8 Mois
• Business development including cold calls to clients
• Send requests for pick ups, flow up to confirm smooth delivery to end user, close cases,
• Build relationships with various customer departments (e.g., Accounts Payable, Purchasing, etc.) to solidify customer contacts used to retain business.
• Contacts existing account representative to understand volume changes and restore shipping activity.
• Provide excellent customer service through the entire supply chain process
• Maintain customer data base
• Handling Customer complains, and ensure customer satisfaction for Product and services
• Schedule transportation process through Kingdom truck+Van
• Supporting internal divisions with regards to continuous improvements
• Monitor and manage promotional activities according to set guidelines
• Ensure delivery process to all customer within timeframe
• Interact with customers and employees to provide unparalleled levels of customer service
• create business with class A clients
• Maintain relation with current customer to increase business
• Update client with price and new brands
• Develop business with wholesaler
• Make sales plan for retailers salesperson