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Muhanned Essam Alabbas, Relationship Manager

Muhanned Essam Alabbas

Relationship Manager·Saudi national bank

Saudi Arabia

Bachelor's degree, PUBLIC ADMINISTRATION ( ORGANIZATION MANAG.& ADM. DEVEL.)

Work experience

Total years of experience: 18 years, 8 months

Relationship Manager

August 2022 - Present

Saudi national bank

Jeddah, Saudi Arabia

August 2022 - Present

Company industry:
Banking
Job role:
Banking

Operations Manager

December 2021 - July 2022

Saudi national bank

Jeddah, Saudi Arabia

December 2021 - July 2022

Company industry:
Banking
Job role:
Banking

Branch Manager

April 2016 - November 2021

SAUDI NATIONAL BANK

Jeddah, Saudi Arabia

April 2016 - November 2021

Branch management, organization of work flow and achievement of objectives

Company industry:
Banking
Job role:
Management

Operations Supervisor

June 2012 - March 2016

national commercia bank

Jeddah, Saudi Arabia

June 2012 - March 2016

Follow-up workflows, organization, coordination - a review of bank operations and ensure the application of policies and procedures - open bank accounts and problem solving - create daily and monthly reports - create marketing relationships - the establishment of the electronic tables - supervision on Friday and Saturday - to communicate with other departments.

Company industry:
Banking
Job role:
Customer Service and Call Center

Quality Specialist

June 2011 - June 2012

Zain Telecom

Jeddah, Saudi Arabia

June 2011 - June 2012

The application of quality standards - the development of performance efficiency of the staff - create a monthly quality reports - discuss quality standards every week with the supervisor - Drawing Performance Plans - develop general strategies for evaluating the performance and quality assurance - work to achieve the goals - discuss quality standards with staff and developed to suit the workflow.

Company industry:
Telecommunications
Job role:
Quality Control

Call Center Agent

October 2007 - June 2011

Zain Telecom

Jeddah, Saudi Arabia

October 2007 - June 2011

Receive incoming calls from customers - Answer all customer inquiries and act on their feedback - Cross-sell suitable ZAIN Products to customers when ever possible - Processes customer request on time.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

December 2013

December 2013

Bachelor's degree, PUBLIC ADMINISTRATION ( ORGANIZATION MANAG.& ADM. DEVEL.)

Saudi Arabia

GPA (point): 2.82 out of 5

GPA (point): 2.82 out of 5

كلية الإدارة والاقتصاد

Global Institute for Computer

December 1998

December 1998

Diploma, Applied Computer Diploma

Saudi Arabia

GPA (percentage): 90%

GPA (percentage): 90%

دبلوم حاسب آلي تطبيقي

Skills

Persuasion
Expert
Persuasion
Expert
Creative skills in problem solving
Expert
Creative skills in problem solving
Expert
Crisis Management
Expert
Crisis Management
Expert
effective communication
Expert
effective communication
Expert
leadership
Expert
leadership
Expert
team work
Expert
team work
Expert
Planning
Expert
Planning
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Microsoft frontpage 97
Jun 2000 - Jul 2000
RBPFC
May 2015 - Jun 2015
Microsoft PowerPoint 97
Jun 2000 - Jul 2000
Quick pay program
Dec 2012 - Jan 2013

Training
Supervisor development program دورة تطوير المشرفين
مركز تدريب البنك الأهلي
May 2016
Anti-Money Laundering
NCB
Jun 2013
Personal communication skills
NCB
Oct 2015
Customer Happiness program
NCB
Apr 2015
Risk Management
NCB
Sep 2015

Recommendations

Clay Gaspar

Oct 2020

Oct 2020

HR ManagerColleague

Warm greeting i hope this message finds you and your family in good health I found your profile very interesting that i would be delighted to engage you in a profitable supply contract in our company. Our company is giving an offer which might interest anybody availability to handle an 5(Five) year contract supply contract/offer that requires no relocation which include terms and conditions of course more details as well with regard to the profitable side of it. Please stay safe and healthy I await your responses.

Hobbies

  • Sports Free
  • Swimming
  • travel