Muhenned Elkurdi

• Develop and promote technical solutions tailored to client requirements in industrial and
commercial sectors by making technical presentations and demonstrations
• Build and maintain strong relationships with more than 20 customers across Saudi Arabia
and Jubail region.
• Achieved 2 new fire and security maintenance contracts value over 1 million SAR through
presenting company scope of work to the customers.
• Assisted in holding 2 seminars with manufactures and 1 exhibition event meant to show
customers new products and solutions.
• Over 3 million SAR in Fire products and services sales throughout the year by providing
quotations tailored to customer needs.
• Successfully negotiated 2 clients to approve the products I recommended to them through
presentation.
• Showcased over 15 new products and services to more than 10 customers through visits and
events.

• Provided technical sales support and delivered customized solutions based on client
requirements by bringing more than 10 samples for more than 5 clients to demonstrate the
product or service
• Conducted more than 10 client meetings and presentations to promote products and
services for Fire and Safety equipment.

• Directed 15 online distribution channels and optimized pricing strategies to maximize
revenue for the property.
• Conducted competitor analysis, forecasting, and revenue reporting that helped in creating
the right events, decreased 10% in costs and expenses and increased 5% cash flow in the
company to optimize budget.

• Communicated with potential residents through email, phone, and face-to-face interactions
by generating more than 100 leads and 60 visits.
• Prepared 60 accommodation contracts and coordinated customer inquiries by showing the
rooms and explained packages.

• Managed more than 100 resident communication and online room listings by adding the
room details and prices along with availability.
• Prepared reports and followed up with customers by engaging with their feedback to
provide solutions to their questions.

• Handled guest relations, conflict resolution, and customer service operations by solving
problems and ensuring a full customer satisfaction
• Aided 15 special requests and improved 50 guest satisfaction processes by informing
departments on taking actions according to client needs

• Supervised 2 marketing campaigns and 3 promotional events which increased satisfaction
for the residents by managing the teams and departments to ensure quality experience.
• Communicated with customers and assisted in generating more than 50 leads by offering
promotions and explaining all room options.

• Helped with more than 100 client accounts and supported customer onboarding processes.
• Provided customer guidance, market analysis, and sales support for new and existing
customers by explaining the current global economic and political trends.