Personal assistant
Alshrouq Express for logistics services
مجموع سنوات الخبرة :12 years, 4 أشهر
#-Coordinate calendar for meetings and other professional and personal appointments including Providing personal support to the CBO and his family including Travel arrangements, bill payments...etc. (active, honest, polite, and kind.
#-Screen and respond to all incoming telephone calls and take action as appropriate.
#-Handle sensitive assignments that include highly confidential information, Draft correspondence, manage mailings and logistics Translation tasks as required Special projects as needed.
#-Reminding the CBO of important tasks and deadlines.
#-Vehicles Controls sheet to Follow-Up such as (Istamara renewal, Traffic penalty, Fitness certificate renewal, and Traffic issues). Memos have to maintain.
#-Vehicles Tracking System to Follow-Up.
#-Follow-up control sheet for Updated Legal Issues such (as Civil Defense, Commercial Registration, and Municipal Legal Certificates with PRO.
#-Mystery audit performance Follow-Up.
#-Fire system AMC contract period follow-up including ( arranging quotation with required documents if the vendor is new, Reviewing articles, exit clauses, payments terms, and ensuring the service periods, Agreement copies has to maintain, After payment arranging the Invoice from the vendor as required from ZAKA, If required technical messages has to convey to vendors for any repair works.
#-Book flights, and hotels on Booking Apps or websites using points and miles to get lower Price rates when compared with agencies' benefits.
#-Working with the property and lease teams to provide support and follow up on lease contracts in order to complete or renew them.
o Provide full secretarial and administrative support to the CEO.
o Handle sensitive assignments that include highly confidential information, Draft correspondence, manage mailings and logistics Translation tasks as required Special projects as needed.
o Screen and respond to all incoming telephone calls and take action as appropriate.
o Draft routine correspondence for approval and signature by the Chairman.
o Attend and minute all board meetings and arrange for the distribution of the minutes.
o Maintain the office filing system and all personnel records.
o Organizing events and conferences (DMG Big5 events, China canton fair, seminar, Lighting middle east Dubai, Kuwait construction week, Batik expo Kuwait, HKTDC Hong Kong fair, InterSolar Europe Germany).
o Reminding the manager/executive of important tasks and deadlines.
o Coordinate calendar and other professional and personal appointments including providing support to the CEO and his family including Travel arrangements, and bill payments. etc. (active, honest, polite, and kind.
o Recruiting and staffing logistics (bayt.com, linked in, indeed, recruitment agencies abroad…etc.)
o Writing and editing contracts and agreements.
o Issuing Schengen and GCC all types of visas for general and executive management.
o Booking flights and hotels on Booking Apps or websites using points and miles to reduce rates when compared to reservation companies.
o Follow-up Kuwait tenders are announced on the CAPT website to register and prepare all documents as requested.
o Greet customers warmly and ascertain the problem or reason for calling
o Open and maintain customer accounts by recording account information
o Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
o Recommend potential products or services to management by collecting customer information and analyzing customer needs
o Prepare product or service reports by collecting and analyzing customer information
o Identify and assess customers' needs to achieve satisfaction
o Build sustainable relationships of trust through open and interactive communication
o Provide accurate, valid, and complete information by using the right methods/tools
o Meet personal/team sales targets and call handling quotas
o Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
o Keep records of customer interactions, process customer accounts, and file documents
o Follow communication procedures, guidelines, and policies
o Use telephones to reach out to customers and verify account information
o Manage large amounts of incoming calls - Cancel or upgrade accounts
o Assist with placement of orders, refunds, or exchanges
o Take payment information and other pertinent information such as addresses and phone numbers
o Answer questions about warranties or terms of sale with a Handle product recalls.
o Suggest solutions when product malfunctions - Inform customers of deals and promotions
o Attempt to persuade a customer to reconsider cancellation
o Work with the customer service manager to ensure proper customer service is being delivered
o Compile reports on overall customer satisfaction
o Track and analyze key metrics - sales outgrowth, sales goal attainment
o Collect, consolidate and generate sales forecasts and roll up numbers to Sales Management
o Compile key pieces of information related to performance against sales objectives to be reviewed By Management
o Proactively analyze data and report key findings to sales leadership
o Develop presentations that analyze sales activities and achievements
o Reporting and analysis for the sales channels, including reporting of sales results, key metrics and KPIs, campaign tracking and analysis, and ad hoc Strategic analysis
o Implements and manages reports ensuring salespersons and leaders have access to key data required to successfully manage the business.
Public relations- (PR) is about managing reputation. a career in PR involves gaining understanding and support for clients, as well as trying to influence opinion and behavior press ;maintain a positive relationship between a client or employer and the public. Press agents use a range of communications methods such as press releases, advertisements, performances, and conferences. Public image is considered an important part of an organization's success, so press agents might be involved in developing certain aspects of business strategy.
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