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Muhnad Fisaal, IT Technical Support

Muhnad Fisaal

IT Technical Support·IT PLATFORMS CO.

Saudi Arabia

Bachelor's degree, Information

Work experience

Total years of experience: 3 years, 10 months

IT Technical Support

February 2024 - Present

IT PLATFORMS CO.

Riyadh, Saudi Arabia

February 2024 - Present

• Manage and secure multi-cloud environments (AWS, DigitalOcean, Microsoft
365, Google Workspace) ensuring availability and optimization.
• Monitor system performance using Zabbix and AWS CloudWatch with
proactive incident response.
• Administer Active Directory and GPOs, implementing RBAC and user lifecycle
management.
• Enforce email security using SPF, DKIM, and DMARC on Zoho Mail and
manage CCTV/IP surveillance systems.
• Manage hosting environments using WHM & cPanel, including DNS, SSL, and
uptime optimization.
• Deploy and maintain VoIP (Grandstream) systems and Odoo ERP for business
operations.
Company industry:
Other Business Support Services
Job role:
Information Technology

IT Technician

August 2022 - January 2024

ALDREES COMPANY

Riyadh, Saudi Arabia

August 2022 - January 2024

• Provided first-line support for hardware, software, and network issues.
• Installed and maintained operating systems and enterprise applications.
• Diagnosed and repaired desktops, laptops, printers, and scanners.
• Created IT documentation to improve support processes and user
experience.
Company industry:
Oil & Gas
Job role:
Maintenance, Repair, and Technician

Education

University of Science and Technology

October 2016

October 2016

Bachelor's degree, Information

Sudan

Skills

CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD NATIVE COMPUTING
Intermediate
CLOUD NATIVE COMPUTING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
DEVOPS
Intermediate
DEVOPS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate

Social profiles

Languages

Arabic

Expert

English

Beginner

Training and Certifications

Certifications
CI/CD Using Jenkins & GitHub Actions
Terraform Certified Associate
Prometheus and Grafana Mastery
Kubernetes Mastery
Docker Mastery
YAML
AWS Cloud Automation Using Python Scripting
Git and GitHub Mastery
Bash Scripting Mastery
Linux Mastery for the Absolute Beginners
AWS Introduction for the Absolute Beginners
IT, Cloud, TCP/IP, and DevOps Fundamentals
Fortinet Network Security Expert 4 (NSE4)
Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Professional (CCNP)
Cisco Certified Specialist – Enterprise Core
Cisco Certified Network Associate (CCNA)