Business Analyst_BPM
ESAF Small Finance Bank
Total years of experience :3 years, 9 Months
Achievements/Tasks
Worked in the Centre of Excellence(CoE) project to develop a Business Process Management (BPM) team in association with PWC India.
1. Analyzed the savings account opening process for new-to-bank customers, identified 45 improvement opportunities and streamlined the digital onboarding solution, resulting in a 30% reduction in processing time from an average of 6 hours to 4 hours.
2. Part of the 3 member core team in implementing a Loan Originated System for mortgage products leading to a 25% reduction in loan processing time. Managed various activities of the project like requirement elicitation, analyzing the information gathered, documenting the functional or business requirements, BRD, FRD, Solution Scope Documents, Interface Analysis.
3. Identified and addressed key bottlenecks in the enterprise loan origination process, implementing process improvements that reduced turnaround time by 35% and improving accuracy in document management by 20%. Utilized Lean Six Sigma methodologies to analyze workflow inefficiencies and streamline operations.
(1Year)
Keyachievements
Spearheaded the project in building, piloting, and scaling the digital platforms for providing market linkages to farmer producer organisations, artisans and women entrepreneurs. Devised a key partnerships program to enhance relationships with digital marketing agenciesresultingina10%to15%increaseinsalesacrossdiferentbrands. Led the implementation ofa newEnterprise Resource Planning (ERP) system from gap identificationtoimplementationbycoordinatingdiferentstakeholders. Collaborated with technology partners to design and execute acomprehensive loyalty program in 17 retail outlets and monitored the performance to optimize customer experienceandloyalty.
Achievements/Tasks
Promoting Rural Enterprise using clustering approach and developing value chains: Part of the cluster development team for Kerala handloom weavers. Led the primary and secondary research to complete a diagnostic study approved by NABARD. Prepared a B-Plan and Detailed Project Report submitted to NABARD as a proposal to form an Of-Farm Producer Company benefiting 400 weavers in the cluster. Led the market research including 400 household customers, analyzing sales data of 40 retail outlets, and from the insights, segmented customer categories, and ran campaigns. Developed the e-commerce channel for the organic food brand and managed the digital marketing campaign, resulting in a 12% increase in sales. Spearheaded and managed the Annual Report Team for fiscal years 2021-2022 and 2022- 2023, overseeing the comprehensive compilation and analysis of key financial and operational data.
Billing and dispatch process to Modern Retail Stores - AMUL, India : Evaluated the distribution mechanism of various channel partners, analyzed the level and impact of sales return and recommended a process for improving invoice generation, warehouse management and quality procedures - June 2019 to August 2019
Academic Project : Kinetic Energy Recovering System
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