IT System Support Engineer
Schneider-Electric.com
Total years of experience :15 years, 10 Months
• Manage more than 1200 Users and groups in Active directory.
• Manage BMC remedy tool for following up with service desk requests.
• Lotus notes mail Configuration.
• Maintaining Asset.
• Configuring IP Phones (AVAYA).
• Troubleshooting network & PC issues.
• Providing End user training.
• Install, configure and support communication equipments in shelter under towers.
• Tetra radio configuration.Model Th1n.
• Configuring Cisco Routers and Switches & IP Phones.
• Configuring IP Cameras and Access control system.
• Identifying problems and then suggesting technical computer-based solutions.
• Providing End user training.
Implement Network connection b/n products.
Install, configure and support wide range of self service KIOSK, DVRs, Queuing
machines.
Configuring Cisco Routers and Switches.
Monitor and document device performance.
Identifying problems and then suggesting technical computer-based solutions.
Providing WAN, LAN, Voice and Video solutions, implementing, and troubleshooting
networks, giving support to customers.
Planning Networks according to the customer’s requirement and implementing.
Implementing and Troubleshooting Routers, Switches, Leased line Modems, IP
Telephony, Video Systems, WLAN etc..
Performed troubleshooting of Desktop, Laptop, Printers, Scanners in hardware and
software problems.
Monitoring and escalating MPLS-Link connectivity on daily basis.
Co-ordination with BSNL officials and concerned service providers for feasibility.
Managed and administered the CISCO equipments installed in the organization.
Worked in coordination with the team members in completing the projects assigned.
Offered desktop support to the users and employees in the organization facing problems
of network.
Windows Server-Client Management.
Performed troubleshooting of Desktop, Laptop, Printers, Scanners in hardware and
software problems.
Project Engineer, providing specialist service to key customers. having good knowledge and experience in Networking & System Administration and worked in a project under HCL Infosystems Ltd, Pune. Also familiar with Cisco based networking routers and several series of voice devices
Completed Bachelors degree in Computer Applications (B.C.A)