Team Lead IT Operations
ACCENTURE SOLUTIONS PVT. LTD
Total years of experience :21 years, 3 Months
• Lead teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget without compromising quality with the desired results.
• Strive to identify opportunities for continuous improvement of IT systems, processes being managed to improve customer satisfaction levels.
• Responsible for managing the external teams, vendors, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.
• Built shared service model to support the Accenture Business and to be able to cross charge for services provided.
• Managed IT Asset Management for Accenture Hyderabad by getting updated the details of every Asset in Asset database, by doing Physical Verification Audit of the Assets.
• Manage team members by setting individual Priorities which are aligned to organization Priorities and strive to inculcate high performance culture.
• Develop Maintain, Implement Business Continuity and disaster recovery strategies and Solutions, Including risk assessments, business impact analyses, Strategy selection and documentation of business continuity and disaster recovery procedures.
• Worked with the SOC (Security Operations Centre) Team Scanning the Servers with Qualys Guard and troubleshooting the Reachability & vulnerability issues of the Servers by coordinating with Network Team.
• Accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Plan, coordinate and execute hardware and software upgrades. Serve as vital resource for Help Desk Management, managed daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.
• Initiated transformative IT Training's designed to educate users and better utilization of the software resources and cloud technology.
• Played an instrumental role in company wide migration from legacy QuarkXPress page making software to CCI cloud based page making software for Editorial customer by providing end-user training and support.
• Successfully directed the on-time, completion of company-wide upgrade to Windows 10 and Office 365 project.
• Implemented six sigma processes in news paper workflow.
Projects :
• Worked on the Project of Times of India (Hyderabad Edition) Launch in the year 2000.
• Worked on the Project of Times of India ( Vizag Edition) Launch in the year 2011
• Worked on the Project of Times of India ( Vijayawada Edition) Launch in the year 2015
• Worked on the projects like Domain Migrations, outlook office 365 migration.
• Worked on implementation of Six Sigma in editorial process workflows and presented as project leader at QCFI (Quality Circles Forum of India) and earned Gold Award for the Company.
• Worked as a resident Engineer at NSE (National Stock Exchange) Worli, Mumbai.
Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.
Selected Accomplishments…
•Quickly learned and master proprietary applications.
•Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
• Provided IT Support for Electronic data conversion Business.
• Managed 120 users Network with Novell Netware 3.12 Server OS with Windows 95 & Linux clients.
• Troubleshooting Hardware & Network issues with Bus Topology network.
MBA (Information Systems)
BSc (Elecetronics)