Desktop Support Engineer
PC Solutions Pvt. Ltd
Total des années d'expérience :9 years, 7 Mois
*Server/Client System: - Windows server 2008 and 2012 installation and configuration, Active Directory, DNS, DHCP, Backup and Restore File Server.
* Remote Support: - Software Installation/Configuration through Team Viewer, Ammy Admin, Dame Ware, Remote Desktop Connection.
* Messaging System: - Mail Client (Outlook2007, 2010, 2013, o365), Windows Live Mail, Thunderbird.
* IT Management & System Security Ticketing tool (i.e. Omni desk), McAfee AV Client/Server, Proxy server, POP, IMAP SMTP/Exchange.
FUNCTIONAL
Install, configure, and troubleshoot windows server domain. Consistently provide remote support and manage
numerous technical queries for client needs and try to resolve on time within SLA breached. Resolved customer
concerns in a positive and helpful manner.
* Dealing with access problems, diagnosing and troubleshooting all incidents related to VMware issues
* Creating a new VM Adding RAM, NIC, and CPU Disk for the VM Adding the VM to required Network
Installing & Upgrading VM tools to Virtual machines.
* Provide Support in Software Installation/Configuration through remote tool Dame Ware, Team Viewer,
Ammy Admin, Remote Desktop Connection (mystic).
* Printer Sever Installation/Configuration to Devices and also Configure Network Printer.
* McAfee Anti-Virus updating/Configuration through McAfee Console Server.
* McAfee Encryption/Decryption to Machines/Laptops.
TECHNICAL
Infra-Support: - Cabling, Patching, Switch Configuration, Modem Configuration.
Software Support: - OS Installation, Mail Client (Outlook 2010) Configuration According to CCTNS Project.
Printer Support: - Install/Configure Network Printer to Network Devices.
Network Type: - Network Configured with BSNL VPN Line as per CCNTS Project.
FUNCTIONAL
Provide Support in CAS Application/Web Portal to User of CCTNS Project, Resolving Queries or Problems of Respective
Police Station by remote access via VPN
Bachelor Of Technology in Computer Science and Engineering with 61.1%
Intermediate
High School