BRANCH MANAGER II
HERTZ CAR RENTAL CANADA
Total years of experience :2 years, 6 Months
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
• Complied with regulatory guidelines and requirements.
• Boosted sales and customer loyalty through excellent consistent service
• Engaged employees in business processes with positive motivational techniques.
• Controlled costs to keep business operating within budget and increase profits.
• Promote NPS ( Net Promoter Score) through out the year with an average of 76 through out the all three brands.