Operation manager
Equitas small finance bank
Total years of experience :6 years, 6 Months
Manage all processes such as Cash, ATM Operations, key movements, Lockers, Security stationery, deliverables, and business of branch as per guidelines of the organization.
Responsible to run the processes for account opening, account maintenance and closure of accounts as per bank process.
Responsible for Managing work flow changes for greater efficiency.
Responsible for customer service and administration of branch with an end of achieving overall service and quality objective.
Responsible for analyze and mitigate all risks for various issues for branch operation and track progress and assist all team member to resolve all issues and achieve all business objectives.
Performs sales to facilitate branch business and participate in all sales activities and ensure effective penetration of branch to increase revenue.
Performs pre audit to identify and mitigate operational risk and to ensure ongoing adherence with compliance procedures and ensure to obtain good rating in all audits conducted at branch and responsible for Auditory compliance.
Responsible for managing the entire operations and service delivery for a branch and responsible for delivery within stringent time and quality commitments.
Responsible for carried out administrative and accounting duties by organizing and coordinating banking services.
Responsible for keeping staff informed of pertinent changes in operational policies and procedures.
Responsible for performs pre-audits to ensure ongoing adherence with compliance procedure and keep up to date all records of bank for branch Audit.
Ensures excellent customer service skills are practiced by all staff members of branch.
Keeps educated all staff on all products of bank, Prepares Performance appraisal of team members and disciplinary notices as required.
Responsible for Managing team Members to deliver effective financial services to clients and and ensures outstanding customer relations and high sales as well as imbibing the banks service culture in all staff members to achieve best result.
Responsible for answering customer inquiry, customer servicing, handling customer complaints in effective manner.
Responsible for maintaining Branch Premises and regular testing of Branch Security Items.
• Managed branch operations and day to day activities like handling of vault operations.
• Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers.
• Performing administrative duties and Dealing tactfully and efficiently with demanding customers.
• Responsible for dealing with Bank’s Internal & External auditors & inspectors thereby complying with statutory norms & Bank’s laid down policies.
• Cross sell bank’s products.
• Take advantage of sales opportunities to attract new customers
• Supporting bank sales team by identifying customer needs and than promoting current offers to them.
i have done MBA with specialisation in marketing from university of kota.