Customer Care & Government Relations / Senior Residences support
Dubai Holding
Total years of experience :11 years, 9 Months
• Preparing memos, letters, reports and support the head of department.
• Managing schedules, Documents Verification, and communicating relevant information.
• Track Service requests received and provided feedback to Section Head in order to ensure that the issues are resolved timely and preventive action is taken to avoid recurrence.
• Monitor the service request transaction activities to enable the efficient operation of the department within the set KPI of the processes.
• Work towards optimizing office tasks to increase accuracy and productivity wherever possible.
• Responsible for maintaining the various files relevant to heads office, and maintenance of any database to have an efficient work environment and secure an effective system for the tracking and retrieval of the files/ documents/ e-documents or other information. Secure and maintain confidentiality of important documents.
• Ensure the documents of resell related.
• Respond to the customers and give support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing fall orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the resell progress, identify shortcomings and propose improvements. Ensure adherence to laws and policies.
• Professional first point of contact for all enquiries for management both internal and external.
• Coordinate effective meetings by organising and collating meeting.
• Meetings minute taking and task distribution.
• Preparing reports memos minutes of meeting and documents as required.
• Coordinating with the team or other departments to follow up on completion of tasks.
• Follow-ups with other departments as a representative of management support.
• Work for the executive management of the company organizing all filing documentation and records as asked to oversee.
• Assisting executive management with managing Director calendar.
Master' Degree in Administration, Strategies and Management - Average: 84% - Higher Institute for Administrative Development - Damascus University, Syria.
Bachelor's Degree in Education, Hama University, Syria.