IT Support Coordinator
EMPIRE
Total years of experience :23 years, 3 Months
Daily operation activity and supporting branches issue. New site installation of Network rack, Server, POS, KIOSK installation. Movie, user addition and deletion in BRIJ software. Maintain Showbizz & BRIJ application, backup and Box-office, concession POS & back office system handling. Coordination with BRIJ software team for any new development and any report changes. Coordinating with hardware vendor and supplier. New project implementations. Keeping track of the IT devices, assets, and capacity and updating records accordingly. Monitoring and troubleshooting of dedicated servers and network connections.
Maintain showbizz server, backup and Box-office, concession POS & back office system handling. DCP J2K Projector and servers troubleshooting with the help of technical team. Coordination with showbizz for any new development and any report changes. Coordinating with hardware vendor and supplier and helping in IT related products and services buying decision. New project implementations. Interacting with clients and customers and vendors. Keeping track of the IT devices, assets, and capacity and updating records accordingly. Understanding, maintaining the maximum uptime of servers, desktops and to meet internal SLA. Responsible for support, monitoring and troubleshooting of dedicated servers and network connections. Installed patches and managed requested software and OS packages on servers. Supporting Windows 2008 servers, Active Directory, TCP/IP, DNS, MS Outlook 2016, LANs/WANs and Wi-Fi. Windows XP/2003/Windows 7 Desktops, Windows 8 Windows 10 Desktops laptop, notebook and PDA mobile phone.
Coordinating with hardware vendor and supplier and helping in IT related products and services buying decision. New project implementations. Interacting with clients and customers and vendors. Keeping track of the IT devices, assets, and capacity and updating records accordingly. Understanding, maintaining the maximum uptime of servers, desktops and to meet internal SLA. Monitoring the telecommunication network for alarms or certain conditions that may require special attention to avoid impact on the network's performance. Analyses problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. With using inter-personal and communication skills with the ability to deal with users at all levels in an organization. Responsible for support, monitoring and troubleshooting of dedicated servers and network connections. Installed patches and managed requested software and OS packages on company and customer-owned collocated servers. Proposing and designing solutions to meet internal requirements and address complex business/technical process requirements. Providing 1st and 2nd line support within a Windows 2003 & 2008 environment. Supporting Windows 2003 servers, Active Directory, TCP/IP, DNS, MS Outlook 2003, LANs/WANs and Windows XP/2003/Windows 7 Desktops, Windows 8 windows 10 Desktops laptop, notebook and PDA mobile phone. Working within a varied role which includes tasks such technical troubleshooting, backups, building servers & PCs, installing OS and network management and maintenance. Working closely with customers to understand their technical requirements and installing and configuring the solutions to meet these. Responsible for all Hardware Configuration, Installation of various software's & troubleshooting etc. Configuring wireless device like switch, router, printer sharing and Firewall. Supporting Windows XP, 2003, Microsoft Outlook, LAN's/WAN's, DNS, Active Directory and Microsoft Office. Strong planning and organization skills with the ability to manage workload. Installing and troubleshoot wired and wireless routers. Understanding and ability to troubleshoot E-mail related functionalities including outlook. Ability to work on windows Domain based network. User account creation etc. Installing and troubleshoot network printers. Network point I/O crimping, Punching and building up LAN network. Basic knowledge for troubleshooting and configuration of entry level firewalls. Ability to install and manage various antivirus with centralized admin console. Linux installation and basic configuration.
Administering Desktop, Laptops, servers and backup & peripherals troubleshooting of LAN and WAN connectivity checking connectivity of LEASE line and VSAT. Checking and troubleshooting of NEAT Terminal, Bolt terminals, ODIN workstation, and server. Configuration of Eicon server & client. Co-ordination with Vendors. Solving inbound calls related to spyware virus, wireless and software's. Setting up wireless home networks as per the customer's needs.
Diagnosing and repairing computer hardware, software, and peripheral problems. Attending customer's calls and solving hardware and software problems. Annual maintenance of the machines. Network Crimping of UTP Cable (Cat 5, Cat 6). Network printer configuration.
BSC IT
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