Assistant Manager
Vodafone
Total years of experience :11 years, 10 Months
• Managing overall acquisitions (Prepaid/Postpaid) & customer database for J&K circle
• Responsible for fulfilling all On-Demand data related requirements to TERM Cell, TRAI & DOT
• Handling Activations, Documentation and Verification Processes
• Vendor / Warehouse Management for all Documentation related activities
• Complaince on Bulk/Multiple data Reporting to TERM Cell
• Managing Activation Officer’s role & responsibilities in respective centers
• MIS Reporting, Dashboards, Data Analysis and Complaint Management
• Documentation Scanning, Warehousing and system uploads
• Project lead on updates of database & new tools
• Activation SPOC for all Zones across JNK
• Quality Audits, Trainings, Service Benchmarking and Customer Experience
• SPOC on compliance and processes in both internal & external audits
• COO & Corporate Review Presentations
Qualification: Academic qualifications: High School from JKBOSE Intermediate from JKBOSE Graduation (B.COM) from Kashmir University, Srinagar Professional Qualifications & Expertise: Journalism - ISCS (affiliated to Kashmir University) Hotel Management – Institute Hotel Management Srinagar